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The Tax Collector may make administrative agreements with alarm companies to vary the strict requirements of this Article so that collection and/or remittance of any fee imposed herein may be made in conformance with the billing procedures of a particular alarm company so long as the overall result of said agreements results in the timely collection and remittance of the fee in conformance with the general purpose and scope of this Article. A copy of each such agreement shall be on file and available for public examination in the Tax Collector's office.
(Added by Ord. 30-03, File No. 021995, App. 2/28/2003)
(a) The Tax Collector shall have general responsibility for publicizing the existence and requirements of this Article.
(b) The Director of the Department of Emergency Management shall designate a manner, form and telephone numbers for the communication of alarm dispatch requests, and shall establish a procedure to accept cancellation of alarm dispatch requests. The Director shall establish a procedure to record information on alarm dispatch requests including, but not limited to, the information listed below.
(1) Identification of the license number for the alarm site;
(2) Identification of the alarm site;
(3) Date and time alarm dispatch request was received, including the name of the monitoring company and the monitoring operator name or number;
(4) Date and time of police officer arrival at the alarm site;
(5) Zone and zone description, if available;
(6) Name of alarm user's representative at alarm site, if any;
(7) Whether responding police officer was unable to locate the address of the alarm site; and
(8) Cause of alarm signal, if known.
(c) The Tax Collector shall establish a procedure for the notification to the alarm user of a false alarm. The notice shall include the following information:
(1) The date and time of Police Department response to the false alarm;
(2) The identification number of the responding police officer; and
(3) A statement urging the alarm user to ensure that the alarm system is properly operated, inspected, and serviced in order to avoid false alarms and resulting penalties.
(d) The Director of the Department of Emergency Management may require an alarm user to remove an alarm device that is a single action, non-recessed button, if a false alarm has occurred.
(e) The Tax Collector will provide a copy of this Article and/or an Article summary sheet to the alarm user upon request.
(Added by Ord. 154-02, File No. 021078, App. 7/12/2002; amended by Ord. 30-03, File No. 021995, App. 2/28/2003; Ord. 175-13
, File No. 130551, App. 8/2/2013, Eff. 9/1/2013)
(a) Except where this Article or a rule or regulation of the Tax Collector provides to the contrary, all alarm licenses issued under the provisions of this Article shall be administered under the applicable provisions of Article 1 of the San Francisco Business and Tax Regulations Code, except as otherwise provided in this Article.
(b) The Department of Emergency Management and the Tax Collector may adopt such rules, regulations, and procedures as he or she determines necessary for his or her department to administer the functions assigned to his or her department under this Article.
(c) Any license issued under this Article may be suspended or revoked for good cause by the Tax Collector.
(Added by Ord. 154-02, File No. 021078, App. 7/12/2002; amended by Ord. 30-03, File No. 021995, App. 2/28/2003; Ord. 175-13
, File No. 130551, App. 8/2/2013, Eff. 9/1/2013)
(a) No penalty shall be assessed for the first false alarm from an alarm system during the calendar year. Thereafter, the alarm user shall pay a penalty for each subsequent false alarm from the same alarm system during the calendar year, based upon the following schedule:
Number of False Alarms | Penalties |
1 | no penalty |
2 | $100 |
3 | $150 per alarm |
4 | $200 per alarm |
5 | $250 per alarm |
(b) In addition to the penalties provided in subsection (a), any person operating a non-licensed alarm system will be subject to a penalty of $100, as well as a penalty of $250 for each false alarm, including the first false alarm during the calendar year. A non-licensed alarm system includes a system for which a license has not been obtained or for which a license has been suspended or revoked. The Tax Collector may waive the first $100 penalty for a non-licensed system if the alarm user submits an application for alarm license (or for reinstatement of a license) within ten (10) days after notification of such violation.
(c) If cancellation occurs prior to the Police Department arriving at the scene, the Tax Collector may determine that the cancellation will not be counted as a false alarm for the purpose of assessing penalties.
(d) The alarm installation company will be subject to a penalty of $250 if the officer responding to the false alarm determines that an on-site employee of the alarm installation company directly caused the false alarm. In this situation, the false alarm will not be counted against the alarm user.
(e) The monitoring company will be issued a penalty of $250 for each failure to verify alarm system signals as specified in Section 3710(h)(2).
(f) The alarm installation or monitoring company will be issued a penalty of $500 if the Tax Collector determines that an alarm installation or monitoring company employee knowingly made a false statement relating to its duties and obligations under this Article, including but not limited to statements concerning the inspection of an alarm site or the performance of an alarm system.
(g) Any penalty imposed under this Section shall be subject to the collection and enforcement provisions of Sections 3710.5 and 3718, including late payment penalties and accrual of interest. The Tax Collector may enforce the provisions of this Article by administrative citation, as provided in Sections 6.19-3 et seq. of the Business and Tax Regulations Code.
(Added by Ord. 154-02, File No. 021078, App. 7/12/2002; amended by Ord. 30-03, File No. 021995, App. 2/28/2003; Ord. 175-13
, File No. 130551, App. 8/2/2013, Eff. 9/1/2013)
(a) The Tax Collector shall notify the alarm user in writing after each false alarm. The notification shall include: the amount of the penalty for the false alarm, and a description of the appeals procedure available to the alarm user.
(b) The Tax Collector will notify the alarm user and the alarm installation company or monitoring company in writing after an alarm license has been suspended or revoked. This notice will include the reason(s) for the suspension or revocation, any outstanding fees or penalties, any outstanding corrective actions required by the Tax Collector, and a description of the appeals procedure available to the alarm user and the alarm installation company or monitoring company.
(c) Notice shall be by first class mail to the alarm user within fifteen (15) days of police response to a false alarm or to the alarm user and the alarm installation company or monitoring company within fifteen (15) days after an alarm license has been suspended or revoked.
(Added by Ord. 154-02, File No. 021078, App. 7/12/2002; amended by Ord. 30-03, File No. 021995, App. 2/28/2003; Ord. 175-13
, File No. 130551, App. 8/2/2013, Eff. 9/1/2013)
(a) If the Tax Collector revokes or suspends an alarm license, assesses a penalty, or denies the issuance, renewal or reinstatement of an alarm license, the Tax Collector shall send written notice of the action and a statement of the right to an appeal to either the affected applicant or alarm user and the alarm installation company and/or monitoring company.
(b) The alarm user, alarm installation company or monitoring company may, within 15 days from the date the assessment of a fee or a license revocation is served, protest the assessment of the fee or license revocation by either (1) requesting a hearing to be conducted by mail, or (2) requesting an in-person hearing. If a protest is not filed within 15 days as provided in this Section, the decision of the Tax Collector shall be final.
(1) Hearing by Mail. An alarm user, alarm installation company or monitoring company may protest the assessment of a fee or license revocation by paying the fee, if any, and requesting a hearing to be conducted by mail from the Tax Collector. The request must be made in writing, in the format prescribed by the Tax Collector. Protests must be mailed together with the fee, if any, to the Office of the Treasurer & Tax Collector at the address provided on the assessment of a fee or license revocation. The request for a hearing by mail must specify the basis for the protest in detail and must be accompanied by evidence supporting the protest. The Tax Collector may request that the protesting party provide any additional information necessary to decide the validity of the assessment of a fee or license revocation. The Tax Collector shall evaluate the protest and notify the protesting party of the decision by mail within 30 days of receipt by the Tax Collector of all information and evidence. The notice shall include a copy of the Tax Collector's written determination. The Tax Collector's decision shall be final.
(2) In-Person Administrative Hearing. An alarm user, alarm installation company or monitoring company may protest the assessment of a fee or license revocation by paying the fee, if any, and filing a petition for redetermination pursuant to Section 6.13-1 of the Business and Tax Regulations Code. A hearing on the petition for redetermination of an assessment of a fee or license revocation shall proceed in the same manner as a petition for redetermination of a tax. Any reference in Sections 6.13-1 et seq. to taxes, penalties or interest shall be deemed to also apply to the hearing of an assessment of a fee or license revocation under this Article. If the protesting party fails to appear for the hearing, a default judgment shall be entered against the party. The party will automatically be deemed liable for the fee or to have consented to the license revocation, together with any additional fees and interest.
(3) In any hearing conducted under subsections (b) (1) or (b)(2), the burden of proof shall be on the person protesting the assessment of a fee or license revocation to demonstrate that the assessment of the fee or the revocation of the license was arbitrary and capricious or beyond the jurisdiction of the Tax Collector.
(c) The Tax Collector or the hearing officer may adjust the count of false alarms based on:
(1) Evidence that a false alarm was caused by an Act of God;
(2) Evidence that a false alarm was caused by action of the telephone company;
(3) Evidence that a false alarm was caused by a power outage lasting longer than four (4) hours;
(4) Evidence that the alarm dispatch request was not a false alarm;
(5) Evidence that the police officer response was not completed in a timely fashion; and/or
(6) In determining the number of false alarms, multiple alarms occurring in any twenty-four (24) hour period may, in the Tax Collector's or the hearing officer's discretion, be counted as one false alarm, to allow the alarm user time to take corrective action unless the false alarms are directly caused by the alarm user.
(e) With respect to penalties imposed against an alarm installation company or monitoring company, the Tax Collector or the hearing officer may take into consideration whether the alarm company had engaged in a pattern of violations.
(Added by Ord. 154-02, File No. 021078, App. 7/12/2002; amended by Ord. 30-03, File No. 021995, App. 2/28/2003; Ord. 175-13
, File No. 130551, App. 8/2/2013, Eff. 9/1/2013)
(a) A person whose alarm license has been revoked or suspended may, at the discretion of the Tax Collector, have the alarm license reinstated if the person:
(1) In the case of revocation, submits a new application and pays a reinstatement fee equal to one-half of the license renewal fee;
(2) Pays, or otherwise resolves, all outstanding fees and penalties; and
(3) Submits a certification from an alarm installation company, stating that the alarm system has been inspected and repaired (if necessary) by the alarm installation company.
(b) In addition, the Tax Collector may require one or more of the following as a condition to reinstatement:
(1) Proof that an employee of the alarm installation company or monitoring company caused the false alarm;
(2) Upgrade the alarm control panel to meet SIA Control Panel Standard CP-01;
(3) A written statement from an independent inspector designated by the Tax Collector that the alarm has been inspected and is in good working order;
(4) Confirmation that all motion detectors are "dual technology" type;
(5) Confirmation that the alarm system requires two independent zones to trigger before transmitting an alarm signal to the monitoring company;
(6) Confirmation that the alarm system requires two independent detectors to trigger before transmitting an alarm signal to the monitoring company;
(7) Certification that the monitoring company will confirm the need for police response by a listening device;
(8) Certification that the monitoring company will confirm the need for police response by a camera device; or
(9) Certification that the monitoring company will confirm the need for police response by a person at the alarm site.
(Added by Ord. 154-02, File No. 021078, App. 7/12/2002; amended by Ord. 30-03, File No. 021995, App. 2/28/2003; Ord. 175-13
, File No. 130551, App. 8/2/2013, Eff. 9/1/2013)
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