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Subject to the budgetary and fiscal provisions of the Charter, OCEIA may provide a centralized infrastructure for the City's language services and monitor and facilitate Departmental compliance with this Chapter 91. OCEIA may:
(a) Provide technical assistance for language services for all Departments, including yearly trainings for department staff;
(b) Coordinate language services across Departments, including but not limited to maintaining a directory of qualified language service providers for Departments to utilize and carry out their responsibilities under this Chapter 91, maintaining Language Access Services, translations, and interpretations contracts for all Departments, maintaining an inventory of translation equipment, and providing assistance to Departments, the Board of Supervisors, and the Mayor's Office in identifying bilingual staff;
(c) Compile and maintain a central repository for all Departments' translated documents;
(d) Provide Departments with model Annual Compliance Plans;
(e) If OCEIA determines that at least 10,000 City residents who are Limited English Speaking Persons share a language other than English and makes its determination pursuant to Section 91.2, it shall notify all affected Departments and post that determination on its website for 120 days prior to certifying the new language. During that time period, OCEIA may conduct a study to confirm that at least 10,000 City residents who are Limited English Speaking Persons share a language other than English. If OCEIA conducts such a study, the 120 days shall commence the day the study is published. The certification of a new language as a language spoken by a Substantial Number of Limited English Speaking Persons shall take effect after the conclusion of the process described in this subsection(e).
(f) Maintain a complaint form on OCEIA's website in all certified languages spoken by a Substantial Number of Limited English Speaking Persons; and
(g) Investigate potential violations of this Chapter.
(Added as Sec. 91.14 by Ord. 202-09, File No. 090461, App. 8/28/2009; redesignated and amended by Ord. 27-15, File No. 141149, App. 3/12/2015, Eff. 4/11/2015)