SEC. 91.14. DEPARTMENT RESPONSIBILITIES.

   In addition to the duties and responsibilities provided elsewhere in this Chapter 91, Departments shall:

   (a)   Provide Language Access Services in the required languages or languages spoken by a Substantial Number of LEP Persons that provides vital information to the public about the Department’s services or programs;

   (b)   Maintain data based on the Language Access Services provided to the public;

   (c)   Upon request, provide Language Access Services in languages not covered by the required languages that provide vital information to the public about the Department’s services or programs. The Department shall acknowledge the request within 48 hours, excluding weekends and holidays. Departments shall make good faith efforts to translate the requested materials within a reasonable amount of time and provide the requester with a due date.

   (d)   Inform LEP Persons who seek services, in their native tongue, of their right to request Language Access Services and their right to file a complaint;

   e1    Create a process where all persons may provide feedback on the Department’s Language Access Services;

   (f)   Use OCEIA’s standardized vocabulary list;

   (g)   Prominently post in main entrance or reception areas the availability of Language Access Services and OCEIA’s know-your-rights brochure translated in the required languages;

   (h)   Create and maintain a language access policy and review it annually;

   (b)1   Create and maintain a language access policy and review it annually;

   (i)   Designate a language access coordinator who is responsible for managing the Department’s Language Access Services;

   (j)   Use a community-focused approach to language access services to ensure that residents receive information about City programs and services, including public service announcements;

   (k)   Upon request, translate the investigative summary report;

   (l)   Budget and plan for the Department’s delivery of Language Access Services; and

   (m)   Use good faith efforts to comply with the provisions of this Chapter 91 1 OCEIA’s recommendations and directives. Departments shall prioritize Language Access Services 1 Over time, Departments shall fully comply with the provisions of this Chapter 91 .

(Added by Ord. 27-15, File No. 141149, App. 3/12/2015, Eff. 4/11/2015)

(Former Sec. 91.14 redesignated as Sec. 91.16 and amended by Ord. 27-15, File No. 141149, App. 3/12/2015, Eff. 4/11/2015; amended by Ord. 116-24, File No. 230868, App. 6/21/2024, Eff. 7/22/2024)

CODIFICATION NOTE

1.   So in Ord. 116-24.