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(a) Utilizing sufficient Bilingual Employees in public contact positions, Departments shall provide information and services to the public in each language spoken by a Substantial Number of Limited English Speaking Persons or to the public served by a Covered Department Facility in each language spoken by a Concentrated Number of Limited English Speaking Persons. Departments comply with their obligations under this Section 91.4 if they provide the same level of service to Limited English Speaking Persons as they provide English speakers.
(b) Departments may consider hiring Bilingual Employees for public contact positions made available through retirement or normal attrition. Nothing herein shall be construed to authorize the dismissal of any City employee in order to carry out the Language Access Ordinance.
(Added as Sec. 91.3 by Ord. 128-01, File No. 011051, App. 6/15/2001; amended by Ord. 202-09, File No. 090461, App. 8/28/2009; redesignated and amended by Ord. 27-15, File No. 141149, App. 3/12/2015, Eff. 4/11/2015)