(a) Complaint Process. OCEIA shall be responsible for accepting, investigating, and resolving complaints from persons alleging violations of this Chapter 91. A person alleging that a Department violated a provision of this Chapter may submit a complaint to OCEIA by either: (1) completing and submitting a complaint form; (2) calling OCEIA and speaking with an employee who will document the complaint; or (3) designating another person or entity to lodge the complaint on their behalf. Within five days of receiving the complaint, OCEIA shall notify the Department and commence an investigation. OCEIA shall resolve all complaints within 30 days of their receipt unless OCEIA finds good cause to extend the time for resolving the complaint. OCEIA shall prepare a summary report of its investigation that will include findings and recommendations to address the issues raised in the complaint, including what action, if any, was undertaken by the Department in response to the complaint to ensure the Department’s compliance with this Chapter 91 and whether a Department cooperated or failed to cooperate with OCEIA’s investigation..1
(b) Department and City Board, City Commission, and Advisory Body’s Complaint Procedure. If a Department, a City Board, a City Commission, or an Advisory Body receives a complaint from an individual, it shall immediately forward a copy of the complaint to OCEIA. In addition, City Boards, City Commissions, and Advisory Bodies, shall cooperate in good faith with OCEIA in resolving the complaint within the applicable time frame.
(c) Annual Tracking of Complaints and Summary Reports. Annually OCEIA shall track the number of complaints received and summary reports in progress and completed. OCEIA shall maintain copies of all complaints and summary reports for a period of not less than five years.
(d) Quarterly Reports. On a quarterly basis, OCEIA shall submit a written report to the Board of Supervisors and Commission containing the following information: (1) the number of complaints filed during that quarter, including an analysis of individual cases with departmental trends; (2) the number of complaints filed for the year-to-date; (3) a comparison of those numbers with the filings for the previous year; (4) a brief description of the nature of each complaint filed, including the Department named in the complaint, the,1
and (5) OCEIA’s summary report of its investigation with findings and recommendations..1
(Added as Sec. 91.8 by Ord. 126-01, File No. 010409, App. 6/15/2001; redesignated as Sec. 91.9 and amended by Ord. 202-09, File No. 090461, App. 8/28/2009; redesignated and amended by Ord. 27-15, File No. 141149, App. 3/12/2015, Eff. 4/11/2015; amended by Ord. 116-24, File No. 230868, App. 6/21/2024, Eff. 7/22/2024)
CODIFICATION NOTE
1. So in Ord. 116-24.