The Department shall provide for a process for a party to file a complaint in the following situations: (a) when a Shelter acts outside its scope of authority under this Article XVIII; (b) when a Shelter hearing officer or an arbitrator acts outside their scope of authority under this Article XVIII; (c) when a Shelter or arbitrator unreasonably rejects a Client’s showing of good cause under Section 20.18-7; or (d) when a hearing officer or arbitrator is accused of bias, prejudice, or interest in the proceeding. The Shelter Grievance Advisory Committee (established in Article XXXVI of Chapter 5 of the Administrative Code) shall hear complaints related to scope of authority and good cause (subsection (a) through (c) of this Section 20.18-9) and make nonbinding recommendations to the Department regarding such complaints. The Department shall take appropriate action to resolve such complaints. The Department shall hear complaints related to hearing officer or arbitrator bias, prejudice, or interest in the proceeding (subsection (d) of this Section 20.18-9), and shall take appropriate action to resolve such complaints.
(Added by Ord. 69-22, File No. 220090, App. 4/28/2022, Eff. 5/29/2022)