For purposes of this Article XVIII:
“Arbitration” means a hearing conducted by an arbitrator adjudicating a Shelter Hearing decision that was unfavorable to a Client.
“City” means the City and County of San Francisco.
“Client” means an individual receiving Services from a Shelter.
“Denial of Service” means either an Immediate Denial of Service or a Non-Immediate Denial of Service. A Denial of Service includes denials issued for a Client’s failure to meet shelter eligibility criteria.
“Denial of Service Notice” means a notice issued by a Shelter to a Client that the Shelter intends to deny Service to the Client.
“Department” means the Department of Homelessness and Supportive Housing.
“Director” means the Director of the Department of Homelessness and Supportive Housing or the Director’s designee.
“Immediate Denial of Service” means a denial of Service due to a Rule violation that threatens the health or safety of Shelter staff or Clients and results in the Shelter immediately removing the Client from the Shelter.
“Non-Immediate Denial of Service” means a denial of Service due to a Rule violation that does not threaten the health or safety of Shelter staff or Clients.
“Rule” means a regulation governing Client behavior established by a Shelter.
“Service” means temporary shelter services offered by a Shelter.
“Shelter” means a facility, outdoor location, or resource center, funded in whole or in part by the City, providing temporary shelter services for homeless single adults, youth, or families. “Shelter” shall not include domestic violence shelters; adult probation transitional housing; and Single Room Occupancy (SRO) hotels that are not operated by the City as temporary accommodations for emergency housing.
“Shelter Client Advocate” means any individual, group, or organization that provides advocacy or representation services for Clients.
“Shelter Grievance Policy” means the policy established by this Article XVIII governing grievance procedures and appeals for Clients.
“Shelter Hearing” means a hearing conducted by a Shelter to adjudicate a Denial of Service.
“Warning Notice” means a notice issued by a Shelter to a Client due to a Rule violation that does not threaten the health or safety of Shelter staff or Clients.
(Added by Ord. 69-22, File No. 220090, App. 4/28/2022, Eff. 5/29/2022)