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(a) In addition to the other duties prescribed by this Charter, the Controller shall perform the duties of a City Services Auditor, responsible for monitoring the level and effectiveness of services provided by the government of the City and County of San Francisco to the people of San Francisco. The City Services Auditor shall establish and maintain a Services Audit Unit in the Controller's Office to ensure the financial integrity and improve the overall performance and efficiency of City government. The Services Audit Unit shall review performance and cost benchmarks developed by City departments in consultation with the Controller and based on their departmental efficiency plans under Chapter 88 of the Administrative Code, and conduct comparisons of the cost and performance of San Francisco City government with other cities, counties, and public agencies performing similar functions. In particular, the Services Audit Unit shall assess:
(1) Measures of workload addressing the level of service being provided or providing an assessment of need for a service;
(2) Measures of efficiency including cost per unit of service provided, cost per unit of output, or the units of service provided per full time equivalent position; and
(3) Measures of effectiveness including the quality of service provided, citizen perceptions of quality, and the extent a service meets the needs for which it was created.
(b) The service areas for which data is collected and comparisons conducted shall include, but not be limited to:
(1) The cleanliness and condition of streets, sidewalks, and the urban environment and landscape;
(2) The performance of other public works and government-controlled public utilities, including water and clean water programs;
(3) Parks, cultural, and recreational facilities;
(5) The criminal justice system, including the Police Department, Juvenile and Adult Probation Departments, Sheriff, District Attorney, and Public Defender;
(6) Fire and paramedic services;
(7) Public health, human services, and services relating to homelessness;
(8) City management; and,
(9) Human resources functions, including personnel and labor relations.
(c) The information obtained using the service measurement standards set forth above shall be compiled on at least an annual basis, and the results of such benchmark studies, as well as comparative data, shall be available on the City’s website.
(Added November 2003; amended by Proposition C, Approved 11/8/2022)