CHAPTER 88:
PERFORMANCE AND REVIEW ORDINANCE OF 1999

 

Sec. 88.1.	Title.
Sec. 88.2.	Findings and Purposes.
Sec. 88.3.	Definitions.
Sec. 88.4.	Efficiency Plans.
Sec. 88.11.	Training.

 

SEC. 88.1. TITLE.

   This Chapter shall be known and may be cited as the "San Francisco Performance and Review Ordinance of 1999."

(Added by Ord. 1-00, File No. 991879, App. 1/13/2000)

SEC. 88.2. FINDINGS AND PURPOSES.

   (a)   Findings. Waste and inefficiency in City programs undermine the confidence of San Francisco residents and reduce the City's ability to adequately address vital public needs. The City is seriously disadvantaged in its efforts to improve program efficiency and effectiveness because of insufficient articulation of program vision, mission and goals, including inadequate information on program performance. And the Board of Supervisors' policy making, spending decisions, and program oversight are seriously handicapped by insufficient attention to program performance and results.

   (b)   Purposes. This ordinance is adopted to implement the mandate of Charter Section 16.120, requiring each department of the City and County to adopt an annual Customer Service Plan, in a format to be determined by the Board of Supervisors by ordinance.

      The purposes of this ordinance are to:

      1.   Improve program effectiveness and public accountability by promoting a new focus on fiscal management, capital management, human resources, managing for results, information technology, service quality, and customer satisfaction;

      2.   Help the City improve service delivery by requiring that it identify program objectives and by providing it with management tools to evaluate service quality; and,

      3.   Assist Board of Supervisors' decision-making by providing more objective information on performance and customer satisfaction and on the relative effectiveness and efficiency of City programs and spending.

(Added by Ord. 1-00, File No. 991879, App. 1/13/2000)

SEC. 88.3. DEFINITIONS.

   For the purposes of this Chapter:

   (a)   "Performance goal" means a target level of performance expressed as a tangible, measurable objective, against which actual achievement can be compared, including a goal expressed as a quantitative standard, value, or rate;

   (b)   "Performance indicator" means a particular value or characteristic used to measure output or outcome;

   (c)   "Program activity" means a specific activity or project as listed in the program and financing schedules of the annual budget of the City and County of San Francisco;

   (d)   "Program evaluation" means an assessment through objective measurement and systematic analysis of the manner and extent to which city programs achieve intended objectives; and

   (e)   "Department" means an executive department, which does not include offices within departments.

(Added by Ord. 1-00, File No. 991879, App. 1/13/2000)