(a) Filing A Complaint. Any Person affected by any alleged violation of any provision of this Chapter, a Franchise, or a UCP may file a formal complaint with the Department. The complaint shall contain the following:
(1) The name and address of the complainant;
(2) The nature and location of the alleged violation;
(3) The manner in which the complainant was affected;
(4) The provisions of this Chapter, a Franchise, or a UCP allegedly violated; and
(5) The specific action which complainant requests.
(b) Hearing in Response to Complaints. If, upon receipt and investigation of a complaint, the Department finds no basis for concluding that a violation of this Chapter, a Franchise, a UCP, or other Applicable Law has occurred, the complainant will be notified and no further action need be taken. The Department may hold a hearing based on the allegations of the complaint or at the request of the Person alleged to be responsible for a violation where it determines that such a hearing would facilitate the Department's determination of whether a violation has occurred. The Department shall provide ten (10) City business days written notice to the complainant and the Person alleged to be responsible for the violation if it determines to hold such a hearing. Such notice shall set forth the time and place of such hearing and shall notify the complainant and the Person alleged to be responsible for the violation that they will have an opportunity to be heard and to present evidence at the hearing.
(Added by Ord. 58-00, File No. 000198, App. 4/7/2000)