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(a) Complaints from the Public. The 311 Customer Relationship Management System is designated to receive complaints from the public and to maintain an interagency complaint log. The 311 System shall route individual public complaints to the department(s) or agency(ies) with jurisdiction in order for those departments or agencies to verify complaints regarding the People Place Program or a particular People Place and take any necessary enforcement actions.
(b) Enforcement of People Place Permit Requirements.
(1) Each Core City Agency shall enforce the requirements of the People Place Permit that are within its jurisdiction. Enforcement may be exercised either by (A) using the procedures of Section 94A.6 to modify conditions of the issued permit, or to withdraw approval of the permit by severance or revocation, or (B) using the enforcement provisions of the Code that regulates its activities: the Public Works Code for Public Works; the Transportation Code for the MTA; and the Police Code for the Entertainment Commission. Enforcement by the Director of Real Estate is set forth in subsection (b)(2) below.
(2) The Director of Real Estate shall establish administrative procedures and methods for verifying, addressing, and responding to any complaints concerning a City Lot People Place. If the Director receives a verified complaint concerning violations of the terms and conditions of a Steward’s City Lot People Place Permit, the Director may conduct a public hearing on the Steward’s conduct. Based on the information presented at the hearing, the Director or his or her designee may revoke, suspend, modify, or condition the People Place Permit or take any other action the Director deems appropriate under the terms of the People Place Permit to address the Steward’s conduct.
If any person occupies a City Lot People Place in violation of the applicable requirements and regulations, the Director of Real Estate or his or her designee shall order the violator to either correct the violation or vacate the People Place site. If the violation is not corrected as ordered, the violator shall be subject to enforcement pursuant to the Police Code.
(Added by Ord. 224-16, File No. 160893, App. 11/22/2016, Eff. 12/22/2016)