1. The alarm administrator will make a copy of the ordinance codified in this chapter and/or an ordinance summary sheet available to each alarm user when said user registers for a permit.
2. If the alarm administrator denies the issuance or renewal of a permit, or suspends or revokes a permit, a written notice of this action and a statement of the right to an appeal will be sent by certified mail to both the applicant or alarm user and the alarm business.
3. The communications center will properly record all alarm calls that come into the communications center and dispatch units to investigate the alarm call.
4. The communications center will have designated non-911 telephone lines available to the monitoring alarm businesses to receive calls or reports of alarm activation. Those lines will ring at the communications center and be monitored twenty-four hours a day.
5. The communications center will maintain a record of all alarm calls and the nature of the alarms including the number of false alarms, and accurate alarm dispositions.
6. The police unit will respond to the location of the alarm in a timely manner and investigate to determine if a crime has been committed, including robbery, burglary, attempted robbery or burglary, trespassing, etc. and properly note such findings on the alarm form.
7. If there are no signs that a crime has been committed the police unit will attempt to determine if the location of the alarm is secure and make the proper notification on the alarm form.
8. The police unit will make a determination on the scene of the alarm to determine if the alarm was a false alarm and properly note that on the alarm form and notify the communication center of the nature of the alarm when they leave the alarm site.
9. The police unit may or may not request that the alarm user respond to the scene of the alarm.
10. The police unit upon determining the alarm to be false will leave written notice at the alarm site that the Ankeny Police Department has responded to a false alarm dispatch. Copies of this notice will be placed in the case jacket and also given to the alarm administrator. The written notice shall include the following:
A. The date and time of law enforcement response to the false alarm;
B. The identification number of the responding law enforcement officer; and
C. A statement urging the alarm user to ensure that the alarm system is properly operated, inspected, and serviced in order to avoid false alarms and resulting service fees.
11. After three such false alarms, the alarm administrator will have the responsibility to notify the alarm user by registered mail that there have been three false alarms at said user’s alarm site and in the event that another false alarm occurs after delivery of notification, administrative fees as prescribed in Section 135.10 will be imposed.
12. The Police Department shall provide two false alarm education programs per calendar year, as needed. Each program shall inform alarm system users about alarm systems, false alarms, causes and impacts of false alarms, and how to reduce and eliminate false alarms.