9-1 Title
9-2 Construction
9-3 Scope
9-4 Severability
9-5 Definitions
9-6 Statement Of Intent
9-7 Administration; Delegation Of Powers And Authority
9-8 Applicability Of This Ordinance To An MCS Provider
9-9 Exemption From This Ordinance For Certain MCS Providers
9-10 Non-Exempt MCS Providers Seeking Relief From This Ordinance
9-11 Failure Of The Council/Franchising Authority To Enforce This Ordinance
9-12 MCS Providers Or Their Assignees Subject To Present And Future Ordinances
9-13 Repeal Of Prior Inconsistent Resolutions And Ordinances
9-14 Resolution Of Inconsistencies With Federal Or State Rules, Regulations Or Laws
9-15 Resolution Of Conflicts Between This Ordinance And An Existing Franchise Agreement
9-16 Arbitration
9-17 Penalties
9-18 The Council/Franchising Authority's Retained Rights And Authorities
9-19 MCS Provider May Promulgate Rules
9-20 Notices
9-21 Subscriber Fees And Rates
9-22 Through 9-25 (Reserved)
9-26 Indemnity
9-27 Liability Insurance
9-28 Performance And Construction/Completion Bond
9-29 The Council/Franchising Authority's Policy With Respect To Reports And Records
9-30 Furnishing Of Reports
9-31 Books And Records
9-32 Through 9-36 (Reserved)
9-37 Annual Compliance Statement Required
9-38 Notification Of Customers And MCS Providers' Rights And Responsibilities; General Policy
9-39 Notice Of Customer's And MCS Provider's Rights And Responsibilities With Respect To The Provision Of Multi-Channel Service; Minimum Contents
9-40 Billing Practices
9-41 Billing Credit Or Refunds For Service Outages, Interruptions; Substandard Signal Or Picture Quality Or Unsolicited Service
9-42 Prohibition Against Multiple Changes Of Service Tiers Or Service Clusters Within A 365 Day Period
9-43 Customer Service Hours; Capabilities Of Customer Service Office; And Telephones
9-44 Special Service Requirements For Blind, Hearing-Impaired, Or Ambulatory-Impaired Customers
9-45 Preferential Or Discriminatory Practices Prohibited
9-46 Use Of Equipment, Return Of Equipment, Security Deposits, And Their Return
9-47 Service Inquiry Logs
9-48 Through 9-50 (Reserved)
9-51 Restoration Of A Subscriber's Property
9-52 Service Inquiries, Requests, Complaints, And Response Times, And New Installations Or Reconnections Of Service
9-53 MCS Providers Required To Maintain Sufficient Repair Parts And Sufficient Repair Personnel
9-54 Disconnection For Non-Payment
9-55 Voluntary Disconnections And Downgrades
9-56 Through 9-61 (Reserved)
9-62 Protection Of Subscriber Privacy
9-63 Resolution Of Complaints/Inquiries
9-64 Policy With Respect To Continuity Of Multi-Channel Service Provisions
9-65 Continued Use Of Individual Antennas Protected
9-66 Periodic Multi-Channel Subscriber Surveys
9-67 Through 9-70 (Reserved)
9-71 Construction Schedule And Construction-Related Requirements
9-72 Construction Of Good Quality
9-73 Conditions On Use Of Streets And Public Ways
9-74 Franchised MCS Provider's Duty To Remove Franchised Properties From The Public Streets
9-75 Construction Standards
9-76 System Construction Schedule For Franchised MCS Providers
9-77 System Expansion For MCS Providers
9-78 Permits And Licenses
9-79 Through 9-85 (Reserved)
9-86 Council/Franchising Authority's Policy With Respect To Safety Requirements
9-87 Provisions To Alert Subscribers In The Event Of An Emergency; Standby Power
9-88 Provisions Concerning Safety Alert Technology
9-89 Implementation Of A Preventative Maintenance Program
9-90 Construction, Fire, And Safety Codes
9-91 Through 9-95 (Reserved)
9-96 Alternative User Charge
9-97 Franchise Required; Exception
9-98 Authority To Grant Non-Exclusive Franchises
9-99 Franchise Agreement; Minimal Requirements
9-100 Extent Of Grant Of Franchise
9-101 Term Of Franchise
9-102 Application For Franchise; Application Fee
9-103 Franchise Fees
9-104 Assignment Or Transfer Of Franchise
9-105 Default Of Franchise; Revocation, Termination Or Cancellation Of Franchise
9-106 Performance Evaluations
9-107 Through 9-115 (Reserved)
9-116 Specific Additional Rules For MCS Providers Classified As Cable Operators
9-117 Specific Additional Public, Educational, And Governmental Rules For MCS Providers Classified As Cable Operators
9-118 The Council/Franchising Authority's Policy Regarding Local Production Facilities And Equipment
9-119 The Council/Franchising Authority's Objective With Respect To The Provision Of Broad Categories Of Video Programming
9-120 The Council/Franchising Authority's Policy Regarding The Provision Of Seamless Or "See-Through" Technology
9-121 Through 9-125 (Reserved)
9-126 Miscellaneous Provisions--Tampering And Unauthorized Reception Of Certain Services