A. Within the "Notice" that is required by this ordinance, subscribers shall be informed of at least the following practices of an MCS provider:
1. billing procedures (including payments necessary to avoid discontinuance of service);
2. payment due and delinquent dates;
3. amount or percentage of late charges, if any;
4. advance billing options;
5. resolution procedures for billing disputes, complaints, and inquiries;
6. refund policy for service interruptions, substandard signal quality, or uncontracted service;
7. current service rates in a detailed and understandable format;
8. procedure and amount of charges for installation or relocation of an MCS provider's facilities and/or equipment;
9. current schedule and explanation for any billed charges or other non-regularly occurring fees invoiced to subscribers; and
10. any lower-income or fixed-income rates together with any qualifications to obtain such rates.
B. All bills shall plainly state that service may be paid for on an individual monthly basis, by the end of the month for which the service was delivered, with no late penalty or charge assessed.
C. Existing subscribers shall be informed of the items listed in subsection (A) at least once every 12 months.
D. Whenever there is a change in an MCS provider's billing practices or payment requirements, all subscribers must be notified in writing at least thirty (30) days before such billing practices or payment requirements become effective.
E. In any case where a subscriber requests a cancellation or reduction of service within thirty (30) days after the notification of a scheduled rate or charge adjustment, then the subscriber's liability for the newly implemented rate or charge shall cease from the moment that the rate or charge adjustment becomes effective.