A. Except in times of natural or man-made emergency, an MCS provider shall, at all times, have access to, and be able to secure, sufficient maintenance and repair parts and equipment for the MCS system, so that the MCS provider can respond to, and correct, all subscriber service interruptions within the time periods specified in this ordinance.
B. Having access to, and being able to secure sufficient maintenance and repair parts and equipment, is necessary to promptly restore a subscriber's multi-channel service, and avoid delays caused by having to obtain needed parts and equipment.
C. Except in times of natural or man-made emergency, or strike (whose duration has been less than seventy-two (72) hours), an MCS provider shall have sufficient maintenance and repair personnel, so that the MCS provider can respond to, and correct, subscriber service interruptions within the time periods specified in this ordinance.
D. An MCS provider shall annually certify to the Council/franchising authority that each service technician has taken and passed an MCS provider-implemented course designed to train service technicians to handle their jobs in a courteous, efficient, and responsive manner. Also, the course should be designed to provide continuing education to service technicians in changes in technology, repair/maintenance procedures and related matters.
E. Notwithstanding the other requirements and provisions in this Section, an MCS provider shall maintain at least one (1) service technician on call twenty-four (24) hours per day.