A. At the time an MCS provider is required to furnish an initial or annual "Notice", such "Notice" shall contain, at a minimum, the following:
1. an up-to-date listing of the specific multi-channel services provided--clearly indicating and isolating the standard and/or basic, premium, and informational services offered, as well as the service tiers or service clusters offered;
2. notification of a subscriber's ability to purchase or lease, from the MCS provider, a lock box, parental control mechanism, or other device which will prohibit the viewing of a particular multi-channel service during a period selected by the subscriber;
3. pursuant to FCC regulations, a subscriber's ability of purchasing or using an A/B or input selector switch;
4. a comprehensive listing and explanation of all rates and charges (including rates for standard or basic and premium channels/services, particular service tiers or service clusters, current discount or promotional fees, installation charges, and security deposits, if any);
5. if service clustering is available, then a description and explanation of any penalties, credits, restrictions, upcoming (within sixty (60) days of the "Notice") service clustering changes or differing alignments, or other pertinent information;
6. a comprehensive listing and explanation of all billing options available;
7. the customer service office hours and telephone number(s) in a manner consistent with the specific policy set forth in this ordinance;
8. the billing practices of an MCS provider in a manner consistent with the specific policy set forth in this ordinance;
9. the specific customer complaint/inquiry resolution policy that is adopted and followed by an MCS provider and which is consistent with the parameters set forth in this ordinance;
10. if applicable, and permitted, the rules and regulations for using any facilities, including a studio or mobile van of an MCS provider;
11. the method of securing a voluntary disconnection in a manner consistent with the specific policy set forth in this ordinance;
12. the extent of the credit/refund policy in a manner consistent with the specific policy set forth in this ordinance;
13. the equipment use and return policy together with any required security deposits in a manner consistent with the specific policy set forth in this ordinance; and
14. the additional rights of blind, hearing-impaired or ambulatory impaired customers in a manner consistent with the specific policy set forth in this ordinance.
B. The "Notice" shall be written in plain, simple to understand English. The "Notice" shall contain no fine print, and any exclusions, limitations, or caveats shall be clearly indicated as such in the "Notice".
C. The "Notice" shall be delivered to a subscriber via an insert in the subscriber's periodic invoice or through a special mailing.