A. At least every three (3) years after the adoption of this ordinance, the City and any affected MCS provider shall conduct a survey of current subscribers of that particular MCS provider in order to ascertain the degree of customer satisfaction/dissatisfaction with the subscriber sensitive aspects of the multi-channel system including (but not limited to) billing practices, response times, programming choices available and receivable, responsiveness to inquiries, and use, availability, and accessibility of any customer service office.
B. If the survey results indicate or demonstrate that the customer service practices set forth in this ordinance are not sufficient to meet reasonable or identified projected City needs, then the Council/franchising authority may take whatever measures are appropriate in order to rectify the deficiency or insufficiency in a particular customer service practice by one or more MCS providers.