There is established a Department of Innovation and Technology to be controlled and administered by a Director of Innovation and Technology subject to the provisions of the Charter and ordinances of the City, and to the direction of the Mayor.
(Ord. No. 1081-2024. Passed 11-25-24, eff. 1-1-25) (BOC Res. No. 638-24. Adopted 12-18-24)
The Director of Innovation and Technology shall:
(a) Evaluate the City’s information technology needs;
(b) Implement information systems, plans, policies, and standards for use by departments of City government as requested by the Mayor or the Directors of the departments;
(c) Oversee an annual information systems budget;
(d) Manage the City’s telecommunications and network environment, equipment, and customer services (including the telephone exchange);
(e) Operate a centralized, non-emergency hotline and website for residents, visitors, and businesses to report non-emergency issues in a streamlined way and to access City services and information;
(f) Monitor and assess program and service delivery to the residents and businesses by tracking and improving performance of departments of City government through the incorporation of efficient, effective, and economically sound process improvement methods to ensure high levels of accountability, compliance, and quality control;
(g) Conduct audit and compliance programs to ensure customer and quality service and efficiency through technology, conduct quality control programs to inspect service requests received from the public, and conduct performance improvement programs to recommend and facilitate process improvement models; and
(h) Perform all other duties pertaining to the Department which may be required of him or her by ordinance or by the Mayor.
(Ord. No. 1081-2024. Passed 11-25-24, eff. 1-1-25) (BOC Res. No. 638-24. Adopted 12-18-24)
(a) The Director of Innovation and Technology is authorized to enter into one or more standard purchase or requirement contracts for purchase, rental agreements, or leases with or without an option to purchase when the Director determines there is a financial advantage, duly let to the lowest and best bidder for various telecommunication commodities, goods, utilities, equipment, or services, including but not limited to, telephone lines, circuits, and services necessary to update and improve telecommunications and network infrastructure including materials, supplies, parts, repair, services, labor, support, maintenance, installation, design, circuit repair, demarcation site relocation, and other related services.
(b) The Director is authorized to pay ongoing recurring telecommunication-related subscription and service fees.
(c) That under Section 108(b) of the Charter, the purchases authorized by this section may be made through cooperative arrangements with other governmental agencies. The Director of Innovation and Technology may sign all documents that are necessary to make the purchases, and may enter into one (1) or more contracts with the vendors selected through that cooperative process.
(d) Any purchase or payment made under this section shall be made by the Commissioner of Purchases and Supplies and paid from the annual appropriations made for that purpose.
(Ord. No. 1081-2024. Passed 11-25-24, eff. 1-1-25) (BOC Res. No. 638-24. Adopted 12-18-24)