The Director of Innovation and Technology shall:
(a) Evaluate the City’s information technology needs;
(b) Implement information systems, plans, policies, and standards for use by departments of City government as requested by the Mayor or the Directors of the departments;
(c) Oversee an annual information systems budget;
(d) Manage the City’s telecommunications and network environment, equipment, and customer services (including the telephone exchange);
(e) Operate a centralized, non-emergency hotline and website for residents, visitors, and businesses to report non-emergency issues in a streamlined way and to access City services and information;
(f) Monitor and assess program and service delivery to the residents and businesses by tracking and improving performance of departments of City government through the incorporation of efficient, effective, and economically sound process improvement methods to ensure high levels of accountability, compliance, and quality control;
(g) Conduct audit and compliance programs to ensure customer and quality service and efficiency through technology, conduct quality control programs to inspect service requests received from the public, and conduct performance improvement programs to recommend and facilitate process improvement models; and
(h) Perform all other duties pertaining to the Department which may be required of him or her by ordinance or by the Mayor.
(Ord. No. 1081-2024. Passed 11-25-24, eff. 1-1-25) (BOC Res. No. 638-24. Adopted 12-18-24)