The following is a schedule of credits that shall be made payable directly to customers for breach of the customer service standards and obligations contained in the Illinois Cable and Video Customer Protection Law:
1. Failure to provide notice of customer service standards upon initiation of service: $25.00.
2. Failure to install service within 7 days will result in a waiver of 50% of the installation fee or the monthly fee for the lowest-cost basic service, whichever is greater.
3. Failure to install service within 14 days will result in a waiver of 100% of the installation fee or the monthly fee for the lowest-cost basic service, whichever is greater.
4. Failure to remedy service interruptions or poor video or audio service quality within 48 hours will result in a pro-rata credit of total regular monthly charges equal to the number of days of the service interruption.
5. Failure to keep an appointment or to notify the customer prior to the close of business on the business day prior to the scheduled appointment: $25.00.
6. Violation of privacy protections: $150.00.
7. Failure to comply with scrambling requirements: $50.00 per month.
8. Violation of customer service and billing standards in 220 ILCS 5/22-501(c) – (d): $ 25.00 per occurrence.
9. Violation of the bundling rules in 220 ILCS 5/22-501(h) $25.00 per month.
(Added by Coun. J. 9-5-07, p. 6001, § 3; Amend Coun. J. 4-24-12, p. 23998, § 1)