4-280-550 Schedule of penalties.

   (a)   A cable or video provider shall receive written notice from the City of Chicago of any alleged material breach of the Cable and Video Customer Protection Law and will be allowed at least 30 days from receipt of the notice to remedy the specified material breach.

   (b)   The following is a schedule of penalties that will be imposed for any material breach of customer service and privacy protection standards listed in the Cable and Video Customer Protection Law:

      (1)   A fine of $750 shall be imposed for each day of the material breach and shall not exceed $25,000 for each occurrence of a material breach per customer.

      (2)   A material breach for the purposes of assessing penalties, shall be deemed to have occurred for each day that a material breach has not been remedied by the cable service or video service provider after the expiration of the period specified in subsection (a) of this section irrespective of the number of customers affected.

      (3)   No monetary penalties will be imposed for a material breach if it is determined that the breach was out of the reasonable control of the cable or video provider or its affiliate.

(Added by Coun. J. 9-5-07, p. 6001, § 3; Amend Coun. J. 4-24-12, p. 23998, § 1; Amend Coun. J. 11-8-12, p. 38872, § 134)

Editor's note – Coun. J. 4-24-12, p. 23998, § 1, renumbered former § 4-280-550 as § 4-280-470, and renumbered this section, which was formerly § 4-280-740, as § 4-280-550.