Any customer who believes the provisions of this chapter have been applied in error may appeal in the following manner:
1. An appeal must be filed in writing with the City Manager of the City of Ankeny. In the case of fee appeals, the appeal shall include a survey prepared by a registered Iowa land surveyor or professional engineer containing information on the total property area, the impervious surface area and any other features or conditions which influence the hydrologic response of the property to rainfall events.
2. Using the information provided by the appellant, the City Manager shall conduct a technical review of the conditions on the property and respond to the appeal in writing within thirty (30) days. All decisions of the City Manager are final.
3. In response to an appeal, the City Manager may adjust the stormwater fees applicable to a property in conformance with the general purpose and intent of this chapter.