(a) It is a deceptive practice for a storage warehouse operator to accept, or offer to accept, household goods for storage without issuing the consumer a written estimate, based upon an actual physical inspection, before any goods are removed to storage, except that if a customer requests that the warehouse operator accept household goods for storage without receiving a written estimate the warehouse operator, before receiving any goods:
(1) shall have the consumer sign a statement waiving his/her right to a written estimate and giving the reasons therefor;
(2) shall orally communicate to the consumer the information required by 6 RCNY § 2-322;
(3) shall, within 5 business days after arrival of the consumer's goods at the warehouse, send the consumer a statement based upon an examination of the goods being stored, containing the following information:
(i) the monthly charge for storage of the goods (including any minimum number of months' storage charge);
(ii) if applicable, the charge for packing, padding, papering, containers, warehouse labor in, transportation to the warehouse, storage preparation or sanitizing;
(iii) any other charges that will be imposed by the storage warehouse operator;
(iv) any limitation on legal liability for the negligent loss or damage to the goods.
(b) It is an unconscionable practice for a storage warehouse operator to directly or indirectly discourage a consumer from receiving a written estimate based upon an actual physical inspection.