(a) Licensees shall operate fully in accordance with the following regulations:
(1) Remove all solid waste in containers or bundles in accordance with the approved written statement of service for disposal from every point of pickup and clean up spillage by the collector at pickup points and along the route from the point of pickup to the truck.
(2) Maintain regular service in accordance with the written statement of service and provide in writing prior notice of not less than thirty (30) days of their intent to modify or discontinue service for any cause, except for discontinuance for nonpayment of service charges. A copy of such notice shall be provided to the director.
(3) Upon commencement of service and no less frequently than annually thereafter, furnish to each customer a copy of the written statement of service which shall include the trade name, principal business address, telephone number and regular office hours of the collector, regular collection schedule, weather conditions and holidays for which service shall be suspended and the collection schedule thereafter, the type and quantity of solid waste to be collected, frequency of special collection, packaging or bundling requirements, type of solid wastes not included in the service to be provided, type and size of solid waste containers, point of collection, a simple mathematical formula which customers may use to compute deductions from service bills for unprovided service exclusive of service suspensions due to severely inclement weather as determined by the director and holidays, and any other provision needed to establish a clear understanding of the respective responsibilities of the collector and the customer. Upon application for a collector's license or when requested by the director, the statement of service shall be submitted to the director, who shall approve it if it complies with the standards and objectives of this chapter to disapprove it; and if he disapproves, he shall state his reasons therefor in writing. If disapproved, the licensee or applicant shall revise and resubmit the statement of service until approved by the director. Unapproved statements of service shall not be distributed to a collector's customers.
(4) Provide alternate service within twenty-four (24) hours in the event of mishap or breakdown of regular equipment or if collection service is missed for any reason, except that alternate service for collection missed on Saturday shall be provided within forty-eight (48) hours.
(b) Licensees and their employees shall not collect solid wastes in Montgomery County prior to 7:00 a.m. (9:00 a.m. on federal holidays and Sundays) nor collect solid wastes after 9:00 p.m. on any weekday (Monday through Sunday, including federal holidays); except that collections may be made at any time from business establishments such as commercial, industrial, institutional or other nonresidential use structures provided that there is no residential structure(s) within five hundred (500) feet of the solid wastes collection point. The director may waive these provisions in the event of a civil emergency for a period of seventy-two (72) hours or less.
(c) The licensee must disclose on each invoice or other request for payment any pass- through to the customer of a charge paid for use of any solid waste acceptance facility and any pass-through of a systems benefit charge. Each charge must be stated on a per-ton basis. Each invoice or other request for payment must separately identify any collection charge or systems benefit charge. (1981 L.M.C., ch. 37, § 1; 1992 L.M.C., ch. 39, § 1.)