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A lien for delinquent water service charges shall not be certified to the County Treasurer unless prior written notice of intent to certify a lien is given to the customer in whose name the delinquent charges were incurred. If the customer is a tenant, the notice shall also be given to the owner or landlord. The notice shall be sent to the appropriate persons by ordinary mail not less than thirty (30) days prior to certification of the lien to the County Treasurer.
(Ord. 1719 – Apr. 12 Supp.)
(Code of Iowa, Sec. 384.84)
There shall be required from every customer not the owner of the premises served a one hundred dollar ($100.00) deposit intended to guarantee the payment of bills for service. The deposit will be invoiced on the first bill. The deposit will be applied to the final bill when the customer notifies the utility of the date the service is to be terminated and provides a forwarding address for use in mailing a refund in the event the final bill is less than the deposit.
(Ord. 1719 – Apr. 12 Supp.)
(Code of Iowa, Sec. 384.84)
A property owner may request water service be temporarily discontinued and shut off at the curb valve when the property is expected to be vacant for an extended period of time. There shall be a $25.00 fee collected for restoring service during normal working hours or $40.00 if the restoration service is requested at a time other than during normal working hours. During a period when service is temporarily discontinued as provided herein there shall be no service availability charge. The City will not drain pipes or pull meters for temporary vacancies.
Leak allowances for sewer and/or water usage fees may be granted on a one time only per customer basis, after a leak has been discovered and repaired. The volume of water leaked will be calculated based upon the metered water usage while the leak was present, not to exceed three months, compared to the normal metered water usage with no leak. Allowances are available for inside plumbing leaks, but not for leaks in irrigation systems or other exterior water fixtures. The leak allowance consists of a credit of 50% of the billed amount for the volume of leaked water.
(Ord. 1719 – Apr. 12 Supp.)
In the event of the discovery by the City of Ankeny of an error in the amount billed for water service, the amount due to or from the affected customer to rectify the billing error shall be refunded or collected within 45 days. For billing error periods that exceed five (5) years, the amount to be refunded or collected shall be limited by a retroactive adjustment to no more than five (5) years prior to the date of the discovery of the billing error.
(Ord. 1941 - May 18 Supp.)