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Upon request, any registrant or his employee shall give to a requesting consumer an estimated completion date for repairs or maintenance, in writing, or disclose in writing that a completion date is undeterminable. An automotive repair facility shall not incur any liability for breach of the written estimated completion date for a repair if such delay is caused by an act of God, strike, unexpected illness or unexpected shortage of labor or parts. (1975 L.M.C., ch. 21, § 1; 1980 L.M.C., ch. 10, § 1; 1980 L.M.C., ch. 34, § 1; 1983 L.M.C., ch. 42, § 4.)
The automotive repair facility shall return replaced parts to the customer except parts required to be returned to the manufacturer or distributor under a warranty agreement or parts disposed of with the oral or written consent of the customer. (1975 L.M.C., ch. 31, § 1; 1980 L.M.C., ch. 10, § 1.)
(a) All business establishments which engage in motor vehicle repair or maintenance shall give reasonable notice of the consumer's right to a written estimate. It shall be prima facie evidence of such notice if there is posted in a conspicuous place at the point where vehicles are normally received for repair, a sign two (2) feet by three (3) feet stating: "Under the provisions of the Montgomery County Code, all customers are entitled to a written estimate upon request before repair work over $25 is begun and this business must comply with that law."
(b) Each business establishment engaged in the business of motor vehicle repair or maintenance shall give reasonable notice of its policy on storage charges. It shall be prima facie evidence of such notice if there is posted in a conspicuous place at the point where vehicles are normally received for repair, a sign stating its storage policy; provided, that no storage charge shall accrue or be due and payable for a period of twenty-four (24) hours from the date of notification to a consumer of the completion of repairs or services, unless otherwise agreed. (1975 L.M.C., ch. 21, § 1; 1980 L.M.C., ch. 10, § 1.)
To register as a tower, an applicant must:
(a) Certify to the Department that each driver will possess a valid license to drive a towing vehicle.
(b) Carry, in addition to any coverage the state requires, a minimum of $25,000 of insurance coverage for losses sustained by any consumer as a result of damage to a vehicle while that vehicle is in the custody and control of the licensee during towing, transport, and storage of the automobile by the licensee. The applicant must submit an insurance policy or other document showing compliance with this subsection to the Department. The additional insurance required by this subsection may be suspended, increased or decreased under Executive regulations on a showing of availability or nonavailability to licensees of particular types of insurance from the insurance industry or on presentation of facts showing that such insurance is insufficient or greater than necessary to ensure protection of consumers or the public. (1980 L.M.C., ch. 10, § 1; 1997 L.M.C., ch. 21, §1.)