(a) Each motor vehicle repair shop shall maintain copies of estimates, work orders, invoices, parts purchase orders, appraisals and schedules of charges prepared by that repair shop. Such copies shall be kept for two years and shall be available for inspection by the commissioner during the shop's business hours.
(b) A licensee shall disclose in any published or broadcasted advertisement relating to motor vehicle repair the following information:
(1) The name of the licensee, as shown on the license;
(2) The street address of the motor vehicle repair shop;
(3) If a repair shop does not perform repairs on motor vehicles but takes custody of motor vehicles and contracts all repairs to another, it must so state this fact.
(c) An advertisement by a licensee of a warranty which provides for adjustment on a pro rata basis shall conspicuously disclose the basis on which the warranty will be prorated.
(d) No motor vehicle repair shop shall publish, utter or make or cause to be published, uttered or made any false or misleading statement or advertisement which is known to be false or misleading, or which by the exercise of reasonable care should be known to be false or misleading. In determining whether any advertisement, statement or representation is false or misleading, it shall be considered in its entirety as it would be read or heard by persons to whom it is designed to appeal. An advertisement, statement or representation shall be considered to be false or misleading if it tends to deceive the public or impose upon credulous or ignorant persons.
(Added Coun. J. 12-9-92, p. 25465; Amend Coun. J. 11-19-08, p. 47220, Art. V, § 5; Amend Coun. J. 5-9-12, p. 27485, § 106)
Editor's note – Coun. J. 5-9-12, p. 27485, § 106, renumbered former § 4-228-070 as this § 4-228-255.