(a) Hearing complaints. The Board, or any person or department designated by it, shall, upon its own motion or upon complaint of any person or subscriber of a cable communications company, have authority to hear and determine all complaints concerning the rates, charges, rules, regulations, practices, quality of service rendered or refused to be rendered, equipment furnished or refused to be furnished, or any other matter relating to the service or operation of the cable communications system or any person franchised under the terms of this chapter.
(B) Notice of hearing; ordering changes. Upon the filing of any complaint against any person pursuant to the preceding division, the Board shall give the person at least 20 days notice of the time and place of a hearing to be given the person upon the matters alleged in the complaint. The Board shall have the power to order the changes in the rates, charges, rules, regulations, services, equipment or other matters relating to the service or operation of the cable communications company as in its judgment, based upon the record of the hearing and findings of fact made thereon, appear to be just, reasonable and lawful.
(C) Business office. Every person granted a franchise pursuant to this chapter shall have a business office located in or within two miles of the Township of Williamstown, suitably staffed for the purpose among others of receiving and investigating complaints, dealing with its subscribers, receiving payment for service and otherwise conducting business, unless otherwise provided in the franchise agreement.
(Ord. 23, eff. 3-20-1981; Ord. rev. 9- -1993)