Section
120.01 Construction
120.02 Scope
120.03 Definitions
120.04 Failure of city to enforce regulations
120.05 Repeal of inconsistent resolutions and ordinances
120.06 Resolution of inconsistencies with federal or state rules, regulations or laws
120.07 Notices
120.08 Indemnity
120.09 Liability insurance
120.10 Furnishing of reports
120.11 Books and records
120.12 Notification of customer's and operator's rights and responsibilities; general policy
120.13 Notification of customer's and operator's rights and responsibilities; minimum contents
120.14 Billing practices
120.15 Billing credit or refunds for service outages, interruptions; substandard signal or picture quality or unsolicited service
120.16 Customer service performance
120.17 Preferential or discriminatory practices prohibited
120.18 Use of equipment, return of equipment, security deposits, and their return
120.19 Service logs
120.20 Restoration of a subscriber's property
120.21 Service requests, complaints, and response times
120.22 Operator required to maintain sufficient repair parts and sufficient repair personnel
120.23 New installations; connections: regular, promotional, seasonal, short-term, and pay-per-view; re- connections
120.24 Disconnection for non-payment
120.25 Voluntary disconnections and downgrades
120.26 Resolution of complaints
120.27 Continued use of individual antennas protected
120.28 Construction of good quality
120.29 Conditions on use of streets and public ways
120.30 Construction standards
120.31 Line extension policy
120.32 Permits and licenses
120.33 Standby power
120.34 Emergency alert/emergency override
120.35 Public service installation
120.36 Preventive maintenance program
120.37 Extent of grant of franchise
120.38 Term of franchise
120.39 Payment of multichannel video programming services tax
120.40 Relief from these regulations
120.41 Assignment or transfer of franchise
120.42 Default of franchise; revocation, termination or cancellation of franchise
120.43 Capacity of system
120.44 Description of cable television distribution system
120.45 Public, educational, governmental, and leased access
120.46 Miscellaneous provisions: tampering and unauthorized reception of certain services
120.47 Equal employment opportunity
120.48 Nature of regulations
120.49 Most favored nation clause