(A) During non-rush periods, new standard installations, promotional, short-term, or seasonal connections, re-connections, and upgrades of service by the operator shall be performed and completed within seven days of a customer requesting such. A standard installation is one that is located within 150 feet from the existing distribution system. During rush periods new installations, promotional, short-term, or seasonal connections, re-connections, and upgrades of service by the operator shall be performed and completed within 14 days of a customer requesting such, if cable is built to the home.
(B) While the operator may charge a customer for installing, connecting, or reconnecting service, such charge must be explained to customers.
(C) In the case of a promotional or seasonal connection, any limitations or restrictions should be explained prior to the promotional or seasonal connection.
(D) The operator may charge an appropriate re-connection charge or require a security deposit, in those instances where a customer is re-connected after an involuntary disconnection for non-payment or a prior history of unsatisfactory payment.
(Ord. O-19-08, passed 11-11-08)