In the event of a subscriber billing or repair complaint, the complaint will be handled as follows:
(A) The operator shall have the initial response to a complaint occur no later than one service day after receipt of the complaint; and
(B) Every attempt will be made to resolve the complaint within 72 hours or three service days, whichever is longer, after receipt of the complaint.
(Ord. O-19-08, passed 11-11-08)