(A) When the operator provides a notice to customers concerning their rights such "Notice" should contain the following:
(1) An up-to-date listing of services provided;
(2) Notification of a subscriber's ability to purchase or lease, from the operator, parental control mechanisms, or other device which will prohibit the viewing of a particular program service during a period selected by the subscriber;
(3) A listing and explanation of rates and charges, credit refund policy, connection and involuntary disconnection policies;
(4) The complaint resolution procedures;
(5) A listing and explanation of billing options available (such as monthly or yearly, and/or discounts for pre-payments);
(6) The customer service office hours and telephone number(s);
(7) The method of securing a voluntary disconnection; and
(8) The equipment use and return policy together with any required security deposits.
(B) The "Notice" shall be in plain, simple, understandable English.
(C) The "Notice" may be delivered to a subscriber via an insert in the subscriber's periodic invoice, through a special mailing, by newspaper or publication over a channel clearly designated for the dissemination of such information.
(Ord. O-19-08, passed 11-11-08)