(A) At any time, a subscriber, who does not have a separate contract with the operator, may request that a particular service tier, pay channel, premium channel, informational service, or the entire service be disconnected.
(B) A subscriber may request a downgrade from a particular level of service to a less comprehensive level of service or a less expensive level of service.
(C) From the date that such a subscriber makes such a request for either a disconnection or downgrade, the operator shall have ten days to disconnect or downgrade the service tier, pay channel, premium channel, informational service, or entire service. In the event that the operator does not disconnect or downgrade service within this period, a subscriber's obligation to pay for such service shall cease, or in the case of a downgrade, a subscriber's obligation to pay for the more comprehensive and/or higher priced service shall cease ten days from the date of the customer request.
(D) For a service tier, premium channel or informational service which is voluntarily disconnected, a subscriber shall pay a pro rata share of the monthly rate for such service tier, premium channel or informational service.
(E) Once a valid connection to a pay-per-view event occurs, the operator may collect the full advertised or quoted rate should the customer then attempt to disconnect the pay-per-view event.
(F) Provided that the operator does not have to make a trip or add additional equipment to the subscriber's location to perform a change in service, no separate disconnect or downgrade charge may be passed onto a subscriber if it chooses to take advantage of a lower-priced or less comprehensive service tier. However, to prevent subscriber abuse of this voluntary disconnection or downgrade policy, a subscriber shall be charged a minimum one month's full rate for any one service tier which is connected and then subsequently disconnected.
(G) If the operator's equipment is, or has been damaged by a subscriber, prior to disconnection, then the operator may charge the subscriber with the entire cost for such damage, provided that the operator notifies the subscriber within 30 days of the disconnection. A subscriber shall not be required to pay for equipment failure if the circumstances fall within the normal wear and tear guidelines.
(H) Any refund due a subscriber after disconnection (both for non-payment and voluntary) shall be made within 45 days after such disconnection.
(Ord. O-19-08, passed 11-11-08)