No service dealer or any of his or her agents or employees shall:
(a) charge for repairs that have not been made or for parts that have not been replaced; (b) replace parts that are not defective or make repairs that are unnecessary, without the consent of the customer unless it is a standard trade practice or the manufacturer's recommended procedure to replace interdependent parts;
(c) commence service work before the customer receives a Written Estimate and authorizes the repair, except as provided in 6 RCNY §§ 2-254(e) and (g) and 2-255(a); for the purpose of these regulations, that analysis and work which is necessary to render a written estimate shall not constitute the commencement of service work;
(d) refuse to return or reinstall an electronic or home appliance after full payment has been made or tendered for repairs which were authorized and performed;
(e) require a customer to sign a statement which attempts to absolve the repair shop from liability in connection with the service work performed, except that upon return of equipment, the service dealer may request a signed statement that such equipment was "received in good working order, subject to the customer's further inspection," which shall not constitute a waiver of liability;
(f) make any false promises or false statements of a character likely to mislead, deceive, influence, persuade or induce a customer to authorize or accept the repair, service or maintenance of the electronic or home appliance covered by this subchapter or withhold any information where such withholding is likely to have such effect;
(g) engage in conduct constituting negligence while in possession of the electronic or home appliance covered by this subchapter;
(h) depart from or disregard accepted trade standards for good and workmanlike repair in any material respect, without the consent of the customer;
(i) discriminate against a customer or fail to make repairs for a customer without just cause because the customer is exercising a right to have an electronic or home appliance repaired under a valid warranty or guarantee agreement, when the dealer holds himself out as or is authorized by a manufacturer to service or repair such electronic or home appliance;
(j) make a service call at a customer's home without taking or providing appropriate tools, testing equipment and parts which in the trade are commonly taken to make repairs in the home, unless prior notice is given to the customer that no repairs are made in the home;
(k) allow or require a customer to sign or accept any document which is blank or incomplete as to the information required by any of the regulations promulgated pursuant to Subchapter 24 of Chapter 2 of Title 20 of the Administrative Code or by the terms of such document itself;
(l) refuse to pay or fail to satisfy any legally enforceable final judgment secured against the licensee by a customer, provided that such judgment was secured against the service dealer for acts of commission or omission with regard to the business maintained, operated or conducted by him pursuant to the license issued under this subchapter;
(m) subcontract to a service dealer that is not licensed pursuant to this subchapter, where, in the determination of this Department, a service dealer is required to be licensed.