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If the owner of any premises elects to have his or her tenant or lessee pay the water charges as they accrue, such tenant or lessee does so as the agent of the owner and such owner shall not thereby be relieved from the payment of delinquencies that might occur. If the tenant or lessee has made proper application and is not delinquent in payment, the owner does not have the right to order water off without permission from such tenant or lessee.
(Ord. 2017-10. Passed 2-6-17.)
(a) If any bill is not paid in full by the date specified in the disconnection notice, the water supply shall be shut off, and a reinstatement fee as stipulated by the current City fee ordinance, shall be made prior to turning the service back on, provided all other delinquencies have been paid in full. Service will not be turned on again unless the owner or account holder is present so that leaks, property damage or other unforeseen events can be avoided when service is restored. If the customer cannot be present, a signed waiver accepting any responsibility for leaks or property damage must be signed prior to reconnection of service.
(b) In the event an account holder submits a check to the City as payment for utility service and such check is dishonored by the bank upon which it was drawn, the City shall add any bank charges it incurs by reason of such dishonorment as additional charges. In all cases bank fees will be due and payable prior to reconnection of service. The City may refuse a check form of payment on any accounts with a history of NSF.
(Ord. 2017-10. Passed 2-6-17.)
Utility bills that become delinquent as described in the billing cycle above shall be subject to all available collection procedures including but not limited to being made a lien upon the premises served, and if not paid within sixty days of the billing date, may be certified to the Lorain County Auditor who shall place the same on the tax duplicate of the county with interest and penalties allowed by law and to be collected as other taxes are collected.
(Ord. 2017-10. Passed 2-6-17.)
Accounts for utility services shall be paid in the order in which they are contracted. The City may refuse to accept payment of an account except when each account is paid in the order incurred, to wit; payment of a current account shall not be accepted until all prior accounts for the same premises have been paid.
(Ord. 2017-10. Passed 2-6-17.)
No water shall be supplied to any applicant who is delinquent in the payment of utility bills, or who is indebted to the City for materials, supplies, or work done, or in any other manner, until the indebtedness has been paid, whether that indebtedness was incurred at the premises for which service is supplied or at any other place within or without the City.
(Ord. 2017-10. Passed 2-6-17.)
(a) The Utility Department will review all accounts for financial credit and/or refunds on a case-by-case basis. Any account holder seeking such credit shall first do so in writing, specifying the circumstances for the credit request. Supporting documentation for such credits are required for the review process.
(b) The Supervisory staff of the Utility Department shall have authorization up to five hundred dollars ($500.00) on any account that has demonstrated the reason for the credit and has completed any required paperwork. Any credits requested in excess of five hundred dollars ($500.00) will have their case/documentation presented to the Utility Resolution Board. This process may take up to ninety days to be completed. All credits, when issued, will first be processed as a credit on the utility account - in the cases of closed or inactive accounts refunds may be issued to the account holder.
(c) All credits will be limited to one (per account) every two calendar years.
(Ord. 2017-10. Passed 2-6-17.)
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