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Determine the average monthly consumption over the twelve month period, immediately preceding the leak (or period of time as an account holder, if less than twelve months). Subtract the average monthly consumption from the consumption in dispute. Credit the customer fifty percent of the difference between the average consumption and the consumption in dispute, (water and sewer).
(Ord. 2017-10. Passed 2-6-17.)
When utility account holders are unable to pay their bills in a timely fashion, they may be referred to community organizations and agencies for assistance, as applicable. The City will retain a list of charitable and community organizations to which account holders may be referred for assistance with utility bills, but makes no guarantee of said assistance.
(Ord. 2017-10. Passed 2-6-17.)
Account holders who are in arrears with their billing have a limited payment plan available. Account holders are given four months plus current billing to pay the payment plan and any charges in arrears. No more than one plan per utility account number per year shall be extended. Failure to make any payment under an arranged payment plan when due shall cause the total unpaid amount to become payable on demand and may lead to termination of utility service.
(Ord. 2017-10. Passed 2-6-17.)
SERVICES LINE PROVISIONS
(a) Taps and service connections shall be installed to serve only those premises which are located on dedicated streets or thoroughfares or which abut a plot for which a deed of easement has been duly executed and accepted by the City, in which has been installed a water main line of not less than four inches inside diameter.
(b) Service connections may be obtained by applying at the Office of Elyria Public Utilities. For all applications for three or more units, a plot plan must be submitted to the City Engineer before application. Such application shall contain the name of the owner of the premises, or his agent, the use to which water is to be applied, the correct name of the street, street number, lot number and plot plan of the premises to be supplied with water.
(c) Taps and service connections shall be installed only by duly authorized agents of the City or approved contractor with guidance from the Water Distribution Department. Installation will be made only after customer's branch has been properly inspected and the Water Distribution Department has been notified as herein required.
(d) Developers of multiple dwelling tracts or subdivisions may opt to install taps themselves with permission and guidance of the City Engineers and Water Distribution Departments.
(Ord. 2017-10. Passed 2-6-17.)
All service connections and plumbing outside the City limits shall be subject to the same rules as are herein provided for services within the City limits. The charges for same shall be as specified by fee ordinance, except those covered by special assessment, contract, or other governmental agencies.
(Ord. 2017-10. Passed 2-6-17.)
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