Loading...
939.308 COLLECTIONS AND LIENS.
   Utility bills that become delinquent as described in the billing cycle above shall be subject to all available collection procedures including but not limited to being made a lien upon the premises served, and if not paid within sixty days of the billing date, may be certified to the Lorain County Auditor who shall place the same on the tax duplicate of the county with interest and penalties allowed by law and to be collected as other taxes are collected.
(Ord. 2017-10. Passed 2-6-17.)
939.309 ORDER OF BILL PAYMENT.
   Accounts for utility services shall be paid in the order in which they are contracted. The City may refuse to accept payment of an account except when each account is paid in the order incurred, to wit; payment of a current account shall not be accepted until all prior accounts for the same premises have been paid.
(Ord. 2017-10. Passed 2-6-17.)
939.310 NO SERVICE TO DELINQUENT APPLICANT.
   No water shall be supplied to any applicant who is delinquent in the payment of utility bills, or who is indebted to the City for materials, supplies, or work done, or in any other manner, until the indebtedness has been paid, whether that indebtedness was incurred at the premises for which service is supplied or at any other place within or without the City.
(Ord. 2017-10. Passed 2-6-17.)
939.311 UTILITY BILL CREDITS.
   (a)   The Utility Department will review all accounts for financial credit and/or refunds on a case-by-case basis. Any account holder seeking such credit shall first do so in writing, specifying the circumstances for the credit request. Supporting documentation for such credits are required for the review process.
   (b)   The Supervisory staff of the Utility Department shall have authorization up to five hundred dollars ($500.00) on any account that has demonstrated the reason for the credit and has completed any required paperwork. Any credits requested in excess of five hundred dollars ($500.00) will have their case/documentation presented to the Utility Resolution Board. This process may take up to ninety days to be completed. All credits, when issued, will first be processed as a credit on the utility account - in the cases of closed or inactive accounts refunds may be issued to the account holder.
   (c)   All credits will be limited to one (per account) every two calendar years.
(Ord. 2017-10. Passed 2-6-17.)
939.312 LEAK CREDITS (AFTER METERS).
   In the event of a documented loss of water due to a leak or other unforeseen circumstance on the customer side of the meter, resulting in more than the average consumption for the account, the customer may apply for a credit. Credit may be given under the following conditions:
   (a)   Proof of the repairs have been presented within ten business days;
   (b)   The account holder has reported the leak to the Utilities Office on the appropriate form;
   (c)   The account holder to present proof of such loss to the satisfaction of the City;
   (d)   A credit has not been requested within the past two years.
(Ord. 2017-10. Passed 2-6-17.)
939.313 UTILITY RESOLUTION BOARD.
   The Utility Resolution Board will consist of the Safety Service Director, Law Director, and the Finance Director, or their respective designees and shall set regular meetings to review presented account issues.
(Ord. 2017-10. Passed 2-6-17.)
939.314 CREDIT CALCULATION METHODOLOGY.
   Determine the average monthly consumption over the twelve month period, immediately preceding the leak (or period of time as an account holder, if less than twelve months). Subtract the average monthly consumption from the consumption in dispute. Credit the customer fifty percent of the difference between the average consumption and the consumption in dispute, (water and sewer).
(Ord. 2017-10. Passed 2-6-17.)
Loading...