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939.202 TEMPORARY WATER SERVICE.
   Temporary water service means water used for short-term use when a permanent water connection is not practical or available at the time of use. This temporary short-term use will be evaluated on a case-by-case request by the City. If in the opinion of the City it is determined to impact the water quality or the safety of the Public Water Supply System, the City will refuse the request for temporary service.
(Ord. 2017-10. Passed 2-6-17.)
939.203 DEPOSIT REQUIRED.
   At the time of application, applicants wishing to obtain utility service shall submit a deposit in accordance with the fee ordinance then in effect, which will be retained until ownership of the property is transferred, or notice of rental or lease termination is provided, at which time a final bill will be generated and the deposit shall be applied, with any outstanding remainder of the deposit to be refunded.
(Ord. 2017-10. Passed 2-6-17.)
939.204 FAILURE TO COMPLY WITH THE RULES.
   The supply of City utilities through any service may be turned off and the contract therefore terminated by the City for the following reasons, after an effort has been made to notify the account holder that the utility service to the subject premises is being discontinued:
   (a)   Failure to promptly repair leaking customer branch after notice from the City to do so. Water leaks that are not metered may be estimated and the cost charged to the customer at the current rate.
   (b)   For the use of City utilities on any premises other than that recorded in the application, except as may herein otherwise be provided for.
   (c)   Cross-connection or interconnection with any other supply of water. This includes installation of pipe and fixtures such that a possibility of back-siphonage or back-flow, in the opinion of the City or its designated representative, exists.
   (d)   For tampering with or damaging any service pipe, meter, curb stop, corporation stop, or any other appurtenance, or the seal of any appurtenance.
   (e)   For nonpayment of utility bills, or other charges assessed under the terms of these rules.
   (f)   For failure to provide reasonable and safe entrance to premises for the purpose of reading, inspection, installation, maintenance or removal of meter, and inspection of piping.
   (g)   For making any additions or alteration in or about the account holder's service line without permission being obtained from the City.
   (h)   For failure to pay the utility bill at any location for which an account holder has a valid contract.
   (i)   For failure of a utility user to execute a proper contract for said utility.
   (j)   Water to vacant property may be turned off by the City and the meter removed as soon as such vacancy becomes known, unless other arrangements for service have been made between the property owner and the City.
   (k)   When a premises under construction receiving temporary service has been completed to the extent that a meter could be reasonably protected and has not been installed.
   (l)   No utility service shall be supplied to any premises, the owner of which is delinquent in the payment of utility bills or who is indebted to the City for materials, supplies or work done or in any other manner, until that indebtedness is paid, whether the indebtedness was incurred at the premises for which service is applied or at any other place within the City; the City reserves the right to shut off the utility from any premises owned or rented by a person so delinquent upon giving fourteen business days' notice.
(Ord. 2017-10. Passed 2-6-17.)
939.205 PROPERTY TRANSFER.
   (a)   When a customer moves within the City service area, a deposit shall be required for the new address and the previous deposit shall be refunded upon payment of the final bill for the former service address. When a final meter reading is ordered for transferring service, a reading must be obtained from the meter and the remote reading device. The City reserves the right to not calculate a final bill until an actual reading, by City personnel, is obtained.
   (b)   Furthermore, no water shall be supplied to any premises, the owner of which is delinquent in the payment of water bills or who is indebted to the City for materials, supplies or work done or in any other manner, until that indebtedness is paid, whether the indebtedness was incurred at the premises for which service is applied or at any other place within the City; the City reserves the right to shut off the water from any premises owned or rented by a person so delinquent upon giving fourteen business days' notice.
   (c)   For escrow matters, see Section 940.02.
(Ord. 2017-10. Passed 2-6-17.)
939.206 TERMINATION OF SERVICE.
   When an account holder wishes to terminate service, he or she shall notify the billing office at least three business days prior to termination and provide access to the meter so that a final reading may be made and a final bill prepared. The final bill shall include the full amount of the user and sanitation fees for the period in which the termination occurs plus all consumption at then current rates.
(Ord. 2017-10. Passed 2-6-17.)
USER FEES, BILLING AND COLLECTION PROCEDURES,
AND CREDIT AND REFUND PRACTICES
939.300 PURPOSE.
   For the purpose of meeting the expenses of operating and maintaining the water treatment plant, water distribution system, wastewater collection system, WWPC and solid waste collection (hereinafter utility services(s)), the City is hereby authorized to charge and collect for utility services in accordance with the current and future City fee ordinance set by City Council. The current rate structure is established by ordinance(s) by the City Council. The Utilities Department is hereby authorized and directed to cause the rates and charges so established to be billed to all premises subject thereto and to keep and maintain records relating thereto.
(Ord. 2018-181. Passed 11-19-18.)
939.301 USER FEES (ALSO KNOWN AS SERVICE CHARGES), RATES AND CHARGES.
   (a)   The schedule of rates, user fees (also known as service charges), and/or any implemented fees shall be set forth in the rate structure as established by the ordinances of City Council.
   (b)   The bill shall be issued in the name of the account holder. Failure to receive the bill shall not relieve any account holder of their obligation to pay the bill.
   (c)   There shall be no proration of any implemented user fee (also known as service charge) nor shall the sanitation bill be rendered for less than one billing period. All bills shall reflect actual usage (water and sewage) and fixed monthly charges (user fee and sanitation), as applicable.
   (d)   The user fee (also known as service charge) shall be billed irrespective of actual utility usage by the account holder.
(Ord. 2019-194. Passed 12-2-19.)
939.302 BILLING CYCLE, DELINQUENCY AND LIENS.
   All utility charges shall be due twenty calendar days from the billing date, regardless of United States Postal delivery delays. Any bill not paid within thirty calendar days from the billing date will be considered delinquent and will be charged a late fee at the rate then in effect. Notice of late fees will be posted on the delinquency and turn-off notice(s) issued following the late bill. All delinquent utility bills, in addition to all unpaid late fees accrued by the account, and an administrative fee, shall be certified to the County Auditor, and will constitute a lien on the property receiving utility service. Prior to certifying delinquent bills, the City will post a public notice indicating its intent to certify the delinquency.
(Ord. 2017-10. Passed 2-6-17.)
939.303 BILL ISSUANCE.
   The Public Utilities office will deliver bills to account holders via the United States Postal Service, or if requested by the account holder via electronic means, only as a matter of convenience to the account holder, and the failure to receive bills shall not be construed to relieve any account holder from his or her obligation as to the payment of such bills.
(Ord. 2017-10. Passed 2-6-17.)
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