A. Notice of Operating Policies. As new properties are added to those properties to be served by the grantee, the grantee shall provide each with written information concerning the services to be provided and the schedule of such services, the procedure for making inquiries or complaints, including the title, address and telephone number of the employee or agent to whom such inquiries or complaints are to be addressed, and the name, address and telephone number of the city employee who has been designated by the city manager as being responsible for the administration of the grantee's franchise. Such notice shall also indicate the grantee's business hours, telephone number, and procedures for responding to inquiries after normal business hours. In the event there is any change in the foregoing information, the grantee shall provide the owners of all properties which it is required to serve with written notice of such changes not less than thirty days prior to the date such proposed changes are to go into effect.
B. Notice of Change in Rates and Services. The grantee shall provide the owners of all properties for which it is required to provide services with at least thirty days' written notice prior to the implementation of any change in rates.
C. Copies of Notices to City. Copies of all notices to be provided by the grantee to a property owner pursuant to the provisions of this section shall be filed concurrently with the city.
(Ord. 2107 §1)