5.14.420 Customer notices.

   A.   Notice of Operating Policies. As new properties are added to those properties to be served by the grantee, the grantee shall provide each with written information concerning the services to be provided and the schedule of such services, the procedure for making inquiries or complaints, including the title, address and telephone number of the employee or agent to whom such inquiries or complaints are to be addressed, and the name, address and telephone number of the city employee who has been designated by the city manager as being responsible for the administration of the grantee's franchise. Such notice shall also indicate the grantee's business hours, telephone number, and procedures for responding to inquiries after normal business hours. In the event there is any change in the foregoing information, the grantee shall provide the owners of all properties which it is required to serve with written notice of such changes not less than thirty days prior to the date such proposed changes are to go into effect.

   B.   Notice of Change in Rates and Services. The grantee shall provide the owners of all properties for which it is required to provide services with at least thirty days' written notice prior to the implementation of any change in rates.

   C.   Copies of Notices to City. Copies of all notices to be provided by the grantee to a property owner pursuant to the provisions of this section shall be filed concurrently with the city.

(Ord. 2107 §1)

5.14.430 Inspection of facilities.

   The grantee shall allow the city to make inspections of any of the grantee's facilities and equipment at any time during the grantee's normal business hours upon reasonable notice or, in case of emergency, upon demand without prior notice, to allow the city to verify the accuracy of any submitted report.

(Ord. 2107 §1)

5.14.440 False statements.

   Any materially false or misleading statement or representation made knowingly by the grantee in any report required under this chapter or the franchise shall be deemed a material breach of the franchise and shall subject the grantee to all remedies, legal or equitable, which are available to the city under the grantee's franchise or otherwise.

(Ord. 2107 §1)

ARTICLE VII. COLLECTION OF FEES

5.14.450 Yard debris collection fees.

   All residential yard debris generators which subscribe to the yard debris collection service shall be assessed the fees set forth by resolution of the city council or in the ordinance granting the franchise for yard debris collection services in consideration of the provision of such services.

(Ord. 2107 §1, Ord. 2127 §15)

5.14.470 Schedule of fees.

   A copy of the schedule of all fees for yard debris collection shall be maintained and available for public inspection at the office of the city manager.

(Ord. 2107 §1, Ord. 2127 §17)

5.14.480 Collection of fees.

   Grantee shall be responsible for the collection of all fees imposed pursuant to grantee’s franchise and shall bill all customers in advance no less frequently than on a quarterly basis.

(Ord. 2107 §1, Ord. 2127 §18)