Section
General Provisions
112.001 Title
112.002 Construction; governing law; venue
112.003 Scope
112.004 Statement of intent
112.005 Definitions
112.006 Administration; delegation of powers and authority
112.007 Applicability to an MCS provider
112.008 Exemption for certain MCS provider
112.009 Non-exempt MCS providers seeking relief from this chapter
112.010 Failure of the council/franchising authority to enforce this chapter
112.011 MCS providers or their assignees subject to present and future ordinances
112.012 Inconsistencies with federal or state rules, regulations or laws
112.013 Conflicts with an existing franchise agreement
112.014 Retained rights and authorities
112.015 MCS provider may promulgate rules
112.016 Notices
112.017 Indemnity
112.018 Liability insurance
112.019 Performance and construction/completion bond
112.020 Reports and records; policy
112.021 Furnishing of reports
112.022 Books and records
112.023 Continued use of individual antennas protected
112.024 Alerting subscribers in the event of an emergency; standby power
112.025 Safety alert technology
112.026 Providing broad categories of video programming; objectives
112.027 Providing seamless or “see-through” technology; objectives
112.028 Tampering; unauthorized reception of certain services
Notification of Services; Billing
112.045 Notification of rights and responsibilities; policy
112.046 Notice of rights and responsibilities; providing multi-channel service; minimum contents
112.047 Billing practices
112.048 Billing credit for service outages; interruptions; substandard signal or picture quality; unsolicited service
112.049 Prohibition against negative option promotional package
112.050 Sales solicitations; special rules
112.051 Menu-driven systems, service clusters, and packaging of service tiers; special rules
112.052 Disconnection for non-payment
112.053 Voluntary customer changes
Customer Service; Equipment
112.070 Customer service hours; capabilities of customer service office; telephone
112.071 Preferential or discriminatory practices prohibited
112.072 Use and return of equipment; security deposits and their return
112.073 Service inquiry logs
112.074 Restoration of a subscriber's property
112.075 Service inquiries, requests, complaints, and response times
112.076 Repair parts and repair personnel
112.077 New installations and connections; regular, promotional, seasonal, short-term, pay-per-view, and menu-driven; re-connections
112.078 Protection of subscriber privacy
112.079 Resolution of complaints/inquiries
112.080 Continuity of multi-channel service provisions; policy
Construction; Installation; Maintenance
112.095 Construction schedule and related requirements
112.096 Construction of good quality
112.097 Streets and public ways; conditions on use
112.098 Duty to remove franchised properties from the public streets
112.099 Construction standards
112.100 System construction schedule for franchised MCS providers
112.101 System expansion for MCS providers
112.102 Permits and licenses
112.103 Safety requirements; policy
112.104 Preventive maintenance program
112.105 Fire and safety codes
112.106 Alternative user charge
Franchises
112.120 Franchise required; exception
112.121 Authority to grant non-exclusive franchises
112.122 Franchise agreement; minimal requirements
112.123 Extent of grant of franchise
112.124 Term of franchise
112.125 Application for franchise; application fee
112.126 Franchise fees
112.127 Assignment or transfer of franchise
112.128 Default of franchise; revocation, termination or cancellation of franchise
112.129 Performance evaluations
Cable Operators
112.145 Regulatory provisions for cable operators
112.146 MCS providers classified as cable operators; additional rules
112.147 MCS providers classified as cable operators; specific additional public, educational, and governmental rules
112.999 Penalty
Cross-reference:
Franchise holder charging excessive rates, see § 130.06
Franchises and special privileges, see Charter § 10.3
Editor's note:
City franchise agreements and the exemptions therein have not been included in the codification of this chapter; however, relevant ordinances concerning these franchise agreements shall remain on file in the office of the City Clerk.