(A) Except in times of natural or man-made emergency, an MCS provider shall, at all times, have access to and be able to secure sufficient maintenance and repair parts and equipment for the MCS system so that the MCS provider can respond to and correct all subscriber service interruptions within the time periods specified in this chapter.
(B) Having access to and being able to secure sufficient maintenance and repair parts and equipment is necessary to promptly restore a subscriber's multi-channel service and avoid delays caused by having to obtain needed parts and equipment.
(C) Except in times of natural or man-made emergency, or a strike (whose duration has been less than 72 hours), an MCS provider shall have sufficient maintenance and repair personnel so that the MCS provider can respond to and correct subscriber service interruptions within the time periods specified in this chapter.
(D) An MCS provider shall annually certify the Council/franchising authority that each service technician has taken and passed an MCS provider-implemented course designed to train service technicians to handle their jobs in a courteous, efficient, and responsive manner. Also, the course should be designed to provide continuing education to service technicians in changes in technology, repair/maintenance procedures and related matters.
(E) Notwithstanding the other requirements and provisions contained in this section, an MCS provider shall maintain at least one service technician on call 24 hours per day.
(Ord. 4-1994-20, passed 4-12-94) Penalty, see § 112.999