(A) The Council/franchising authority recognizes that it is critical that a customer of an MCS provider fully understands and realizes the rights and responsibilities of both the customer and MCS provider with respect to the provision, maintenance, and repair of multi-channel service.
(B) Further, the Council/franchising authority believes that if sufficient information is provided to a customer on certain customer service practices such as rates, billing periods, number and types of services provided, and rules concerning equipment use and return, then that customer will have the information necessary to make an informed decision on what, if any, multi-channel services to subscribe to and receive.
(C) In order to provide customers with the variety of information needed to make an informed decision, and to ensure that customers are notified of their and the MCS provider's rights and responsibilities with respect to the multi-channel system, an MCS provider must provide a customer with a written Notice of a Customer's and MCS Provider's Rights and Responsibilities with Respect to the Provision of Multi-Channel Service.
(D) The Notice of a Customer's and MCS Provider's Rights and Responsibilities with Respect to the Provision of Multi-Channel Service shall be provided at the time of initial installation. Thereafter, a subscriber shall be provided with a written Notice at least once every 12 months. If, however, an MCS provider amends, repeals, adds, deletes, modifies, or makes other changes to any customer service practice that is required in this chapter, then the MCS provider shall provide a subscriber with such written notification at least 30 days prior to the effective date of such amendment, repeal, addition, deletion, modification, or other change.
(E) Unless expressly prohibited by the state, an MCS provider may comply with the notice requirements by providing the notice over the MCS system, on a channel clearly designated for the dissemination of such information. Such a channel need not be solely designated for dissemination of such information, and may, in fact, be used at other times for any lawful purpose.
(Ord. 4-1994-20, passed 4-12-94) Penalty, see § 112.999