(A) At the time an MCS provider is required to furnish an initial or annual notice, such notice shall contain, at a minimum, the following:
(1) An up-to-date listing of the specific multi-channel service provided, clearly indicating and isolating the basic, premium, and informational services offered, as well as the service tiers or service clusters offered;
(2) Notification of a subscriber's ability to purchase or lease from the MCS provider a lock box, parental control mechanism, or other device which will prohibit the viewing of a particular multi-channel service during a period selected by the subscriber;
(3) Pursuant to FCC regulations, a subscriber's ability of purchasing or using an A/B or input selector switch;
(4) A comprehensive listing and explanation of all rates and charges (including rates for standard or basic premium channels/services, particular service tiers or service clusters, current discount or promotional fees, installation charges and security deposits, if any);
(5) If service clustering is available, then a description and explanation of any penalties, credits, restrictions, upcoming (within 60 days of the notice) service clustering changes or differing alignments, or other pertinent information;
(6) A comprehensive listing and explanation of all billing options available (such as monthly, quarterly, or yearly, and/or discounts for pre-payments);
(7) The customer service office hours and telephone number(s) in a manner consistent with the specific policy set forth in this chapter;
(8) The billing practices of an MCS provider in a manner consistent with the specific policy set forth in this chapter;
(9) The specific customer complaint/inquiry resolution policy that is adopted and followed by an MCS provider and which is consistent with the parameters set forth in this chapter;
(10) If applicable and permitted, the rules and regulations for using any facilities, including a studio or mobile van of an MCS provider;
(11) The method of securing a voluntary disconnection in a manner consistent with the specific policy set forth in this chapter;
(12) Rules relating to both connections and involuntary disconnections;
(13) The extent of the credit/refund policy in a manner consistent with the specific policy set forth in this chapter;
(14) The equipment use and return policy together with any required security deposits in a manner consistent with the specific policy set forth in this chapter; and
(15) The additional rights of blind, hearing-impaired or ambulatory-impaired customers in a manner consistent with the specific policy set forth in this chapter.
(B) The notice shall be written in plain, simple to understand English. The notice shall contain no fine print, and any exclusions, limitations, or caveats shall be clearly indicated as such in the notice.
(C) The notice may be delivered to a subscriber via an insert in the subscriber's periodic invoice, or through a special mailing, or over an MCS channel clearly designated for the dissemination of such information.
(Ord. 4-1994-20, passed 4-12-94) Penalty, see § 112.999