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Meters shall be removed only by the Department except as otherwise provided for in these Rules and Regulations. Violation of this regulation may result in a charge being added to the Customer's account for expenses incurred, in addition to charges for damage to or loss of meters, and charges for the amount of un-metered water estimated to have been used.
A. If the need for repairs to or replacement of meters owned by the Division of Water Distribution is caused by, without limitation, freezing, hot water, neglect or malicious damage, a charge based on average costs will be made for the repair or replacement of the meter.
B. The cost of repairs to five-eighths inch (5/8"), three-fourths inch (3/4"), one-inch (1") and one and one-half inch (1 1/2") meters, owned by the Division of Water Distribution, made necessary because of normal wear and deterioration will be assumed by the Division.
C. Cost of repairs to privately owned meters shall be charged to the Customer.
A. Privately-owned water or sewer meters shall be tested regularly at intervals as determined by the Department, but such intervals may not be more stringent by those proposed by the AWWA. Two-inch (2") water meters shall be tested every five (5) years. Meters over two inches (2") in diameter shall be tested every three (3) years. Such tests shall be conducted by a qualified meter testing company which is certified by the Department, and at the expense of the Customer. Written certified test results shall be provided to the Department within thirty (30) days of the test.
B. In addition, if the Director has reason to believe that a private water or sewer meter used for billing purposes is sufficiently in error, a certified meter test may be required at the expense of the Customer. This test shall be completed and the results certified to the Department within sixty (60) days of notification.
C. If such test produces evidence that said meter does not meet AWWA accuracy standards, the Customer shall have thirty (30) days from the date of notification of meter malfunction to effect repairs. Failure to comply within this period may result in termination of service. Repair of privately-owned meters shall be the responsibility of, and at the expense of, the Customer.
D. Failure to comply within sixty (60) days with the required certified testing after being notified of this requirement may result in termination of service. To have Utility Service reinstated, the Customer will be required to provide a certified test result of meter accuracy, and a turn-on fee established by the Director will be charged.
E. The Department reserves the right to require periodic testing and/or replacement of meters measuring water pumped from private wells as well as the annual testing of sewer meters.
A. Meters owned by the Department may be tested at the request of the Department or of the Customer. Customer requests shall be in writing and shall be accompanied by an authorization to debit the Customer's account with the established meter test charge, if required.
B. It is in the best interests of the Customer to be present to witness the test. If the Customer chooses not to witness the test, the findings of departmental personnel conducting the test shall be accepted as final.
C. If, upon testing, the meter is found to be accurate in accordance with AWWA standards, the testing charge will be debited to the Customer's account. If the meter is found to be inaccurate in accordance with AWWA standards, no testing charge will be made.
A. Meters and appurtenances or infrastructure attached or related thereto shall not be Tampered with. If the Department finds that a Meter seal has been broken or there is evidence that a Meter has been Tampered with, the water will be turned off without notice and not turned on again until payment of all Unbilled Consumption, Theft of Utility Services, and/or Unauthorized Use charges and a resealing charge, all as determined by the Department, have been made, which are exclusive of any other remedies available to the City.
B. Before the water is restored, the Customer shall also pay for the estimated quantity of water and/or sewer use as calculated by the Department which has not been registered because of said tampering. Repeated violations may result in termination of water service and/or administrative remedies and/or legal remedies as provided by law.
By-passes around meter settings shall be required for two-inch (2") and larger meter installations not used for fire prevention. By-passes shall not be permitted on meter installations less than two inches (2"). Such by-pass installations shall be in accordance with the Division of Water Distribution specifications. By-pass valves shall be sealed by the Department or its authorized agents. In the event that meter settings are downsized to less than a two-inch (2") meter size, the by-pass shall be removed and capped by the Customer.
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