Sec. 6-267 Response.
   a.   This Program provides for appropriate responses to detected red flags to prevent and mitigate identity theft. The response shall be commensurate with the degree of risk posed. Appropriate responses include:
      1.   Monitoring - Monitoring a covered account for evidence of identity theft;
      2.   Customer Contact - Contacting the customer (contact may be made by e-mail, certified mail or telephone to the affected customer);
      3.   Change Passcodes - Changing any passwords, security codes or other security devices that permit access to a covered account;
      4.   New Account Number - Reopening a covered account with a new account number;
      5.   Not Open - Not opening a new covered account;
      6.   Close - Closing an existing covered account;
      7.   Notify Law Enforcement - Notifying the Town’s Police Department and any other necessary law enforcement personnel; or
      8.   Not Respond - Determining that no response is warranted under the particular circumstances.
   b.   Any utilities staff employee who becomes aware of a suspected or actual fraudulent use of a customer or potential customer’s identity must first and immediately notify the Town Manager and Clerk-Treasurer. The Town Manager and Clerk-Treasurer will then determine the appropriate response in accordance with one (1) or more of the options above.
   c.   In the event notification to a customer is necessary, such notification shall include relevant information related to the incident including (i) the type of identifying information involved; (ii) the telephone number that the person can call for further information and assistance; (iii) local law enforcement contact information; and (iv) Federal Trade Commission contact information (877-438-4338 or www.consumer.gov/idtheft).
(Ord. No. 1752, § 1, 4-22-09)