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At any time a cable operator disturbs the yard, residence or other real or personal property of a subscriber, the cable operator shall ensure that the subscriber’s property is returned, replaced and/or restored to a substantially similar condition as that in existence prior to the disturbance by the cable operator. The costs associated with both the disturbance and the return, replacement and/or restoration shall be borne by the cable operator. The requirements imposed upon the cable operator extend to any subcontractor or independent contractor employed by the cable operator.
(Prior Code, § 13.20.250) (Ord. 96-13.20, passed - -1996)
(A) A subscriber may at any time request that a particular service tier, pay channel, premium channel, informational service or the entire cable service be disconnected.
(B) In addition, where different levels of service are offered by a cable operator, a subscriber may request a downgrade from a particular level of service to a less comprehensive or less expensive level of service. Disconnections or downgrades shall be effective according to reasonable policies disclosed in advance to the subscriber.
(Prior Code, § 13.20.270) (Ord. 96-13.20, passed - -1996)
A cable operator is required to develop a comprehensive complaint/inquiry resolution policy that is consistent with the rules and regulations outlined in this chapter. The town may establish a neutral third-party appeal process to handle complaints/inquiries that are not satisfactorily resolved at the cable operator level.
(Prior Code, § 13.20.290) (Ord. 96-13.20, passed - -1996)
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