(A) In order to assist the town in assessing the resolution of customer service requests, inquiries and complaints, a cable operator shall be required to keep and maintain service logs, subject to any limitations imposed by state or federal law (including any subscriber privacy limitations).
(B) At a minimum, the service inquiry logs should contain the following:
(1) The date and time of the initial receipt of a service request, inquiry or complaint, together with the date and time of the initial response;
(2) The nature of the matter;
(3) The precise action taken by a cable operator in order to resolve the matter; and
(4) Whether the matter was resolved by allowing a credit or refund of some sort. In addition to any other right of inspection that the town may possess, it shall have the right to review and inspect a compilation of the logs. The town shall not have the right of review or inspection for any logs or any information contained within the logs that are otherwise protected by state or federal law.
(Prior Code, § 13.20.240) (Ord. 96-13.20, passed - -1996)