(A) Bills will be clear, concise and understandable. Bills must be fully itemized, with itemizations including, but not limited to, basic, tiered and premium service charges and equipment charges. Bills will also clearly delineate all activity during the billing period, including optional charges, rebates and credits.
(B) In case of a billing dispute, the cable operator must respond to a written complaint from a subscriber within 30 days.
(C) Refund checks will be issued promptly, but no later than either the customer’s next billing cycle following resolution of the request or 30 days, whichever is earlier.
(D) Credits for service will be issued no later than the customer’s next billing cycle following the determination that a credit is warranted.
(Prior Code, § 13.20.160) (Ord. 96-13.20, passed - -1996)