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(A) A subscriber may at any time request that a particular service tier, pay channel, premium channel, informational service or the entire cable service be disconnected.
(B) In addition, where different levels of service are offered by a cable operator, a subscriber may request a downgrade from a particular level of service to a less comprehensive or less expensive level of service. Disconnections or downgrades shall be effective according to reasonable policies disclosed in advance to the subscriber.
(Prior Code, § 13.20.270) (Ord. 96-13.20, passed - -1996)
A cable operator is required to develop a comprehensive complaint/inquiry resolution policy that is consistent with the rules and regulations outlined in this chapter. The town may establish a neutral third-party appeal process to handle complaints/inquiries that are not satisfactorily resolved at the cable operator level.
(Prior Code, § 13.20.290) (Ord. 96-13.20, passed - -1996)
All wires, conduits, cable (coaxial, fiber or functional equivalent) and other property and facilities of a cable operator shall be located, installed and maintained so as not to endanger or unnecessarily interfere with usual and customary use, traffic and travel upon the town streets, rights-of-way, easements and public ways.
(A) If a cable operator’s system creates a hazardous or unsafe condition or an unreasonable interference with property, then the cable operator shall at its own expense voluntarily, or upon request of the town, remove or move, as appropriate, that part of the system that creates the hazardous condition.
(B) A cable operator shall not place equipment where it will interfere with the rights of property owners or with other public utility services or any other service facility that benefits the town or its residents’ health, safety or welfare.
(C) A cable operator shall, at its expense, protect rights-of-way, easements and support or temporarily disconnect or relocate in the same street or other public way, any property of the cable operator when necessitated by reason of: traffic conditions, public safety, a street closing, street construction or resurfacing, change or establishment of a street grade, installations of other city utility services, or any improvement, construction or repair related to health, safety or welfare.
(D) A cable operator shall, at the request of any person holding a building moving permit, temporarily remove, raise or lower the cable wires to allow the moving of the building. The expense of temporary removal shall be paid by the person requesting it. The cable operator may require payment in advance. The affected cable operator shall be given not less than 15 days’ notice of a contemplated move to arrange for temporary wire changes.
(E) (1) A cable operator shall have the authority to trim trees overhanging any streets in the franchise area so as to prevent branches from coming in contact with the providers wires and cables.
(2) The cable operator shall allow town officials to supervise such tree trimming, if desired, to prevent disputes between home owners and the cable operator.
(F) In those areas of the town where transmission or distribution of both telephone and power companies are underground or are later placed underground, a cable operator’s feeder and drop cables shall also be placed underground. Any undergrounding of cable performed by the cable operator shall be at its sole expense.
(Prior Code, § 13.20.300) (Ord. 96-13.20, passed - -1996)
(A) Methods of construction, installation or maintenance and repair of any cable system shall comply with the most current editions of the National Electrical Safety Code, and the National Electric Code, as affects the construction, installation and maintenance of electrical supply and communications line and attachments and supports.
(B) To the extent that these are inconsistent with other provisions of a franchise, or state, or local law, then the more stringent shall govern in order to protect the public health, safety and welfare.
(Prior Code, § 13.20.310) (Ord. 96-13.20, passed - -1996)
Cross-reference:
Building regulations and construction, see Ch. 150.
(A) A cable operator shall not be required to extend more than 1,000 feet from the existing cable service, as measured from the extremity of the system nearest to the unserved area.
(B) A newly installed subscriber shall not be assessed or apportioned the cost for installation, except for the usual and normal connection fees paid by subscribers, so long as the system expansion is technically feasible.
(Prior Code, § 13.20.320) (Ord. 96-13.20, passed - -1996)
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